Genpact hiring Any Graduates with 00 years experience for Non Tech Support – Non Voice position at Ahmedabad.Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM.
Responsibilities
Provide resolution to maintain standards of quality.
Review content and provide resolution based on prescribed guidelines.
Recognize trends and patterns and raise issues timely.
Provide insights to help improve the support to the users.
Maintain a thorough understanding of process and policies.
Provide excellent customer service to our customers.
Minimum qualifications
Any Graduate (PG an added advantage)
Freshers are eligible.
Fluency in English Language
Preferred qualifications
Effective probing skills and analyzing / understanding skills.
Problem solving skills with customer centric approach.
Must be able to work on a flexible schedule (including weekend shift work)
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