Genpact Released Job Openings On 10/01/2023.Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes an approach we call Lean DigitalSM.Eligibility Criteria / Educational Qualification, Official Notification, Apply Online Form Link & Other Relevant Details for Genpact s Recruitment 2022 are provided below. Interested and eligible candidates can submit application along with resume.
Vacancy Details:
Genpact Recruiting Any Graduate with 00-05+Years Experience for INTERNATIONAL VOICE PROCESS Position.Complete Details for the INTERNATIONAL VOICE PROCESS follows.
Important Details :
- Location :Gurgaon
- No of Vacancies: Not Disclosed by Recruiter
- Details of Salary: Not Disclosed by Recruiter
- Opening date for online Application:10/01/2023
- Mode of application :Online
- Interested candidates can share resumes on any below mentioned email ID : Email Id : manvika.singhal@genpact.com
Job Description/Skills Required
- •Provides excellent Customer Service •Researches supplier inquiries and provide information through voice or written communication •Provides details on accesses needed for suppliers to utilize self-service tools Escalates tickets to business areas for opportunities that cannot be resolved in the Contact Center. •Communicate in a professional manner with customers at all times; engage support team when assistance is needed. •Proper grammar and spelling in written communications with customers •Meet expectations of productive time using time management skills •Comply with company policies, procedures, and standards of ethics and integrity •Monitor Boards, Aux Times & follow up with Agents as needed •Notify Managers of trends regarding aux times •Assist agents during high aux out time •Take escalated calls for agitated callers •Monitor group chat & walk floor to assist associates •Identify through group chat/floor walking when intervention is needed •Monitor Oracle ticket queues and assign tickets to agents to work •Trouble shooting using their technical knowledge & time beyond what tier 1 can provide •Handle all escalated tickets
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