Genpact Mega Walk-In Drive for Freshers | Customer Service Voice Roles (English & Hindi) | Hyderabad | 29th March 2025
🌟 Kickstart Your Career with Genpact – Join Our Mega Walk-In Drive! 🌟
Genpact, a global leader in business process management, is conducting a Mega Walk-In Drive for Customer Service Voice Roles (English & Hindi) in Hyderabad. This is a great opportunity for freshers to start their careers with a reputable MNC!
đź“… Walk-In Drive Details:
đź“Ť Date: 29th March 2025 (Saturday)
📍 Time: 10:00 AM – 2:00 PM
đź“Ť Venue: Genpact, F9P5+3FV, Hafeezpet Rd, Vinayaka Nagar, Hafeezpet, Hyderabad, Telangana 500049
Genpact Mega WALK-IN Drive for Freshers for Customer Service: Voice Roles (English & Hindi) on 29th March 2025 (Saturday) || Hyderabad
Date: 29-March-2025 (Saturday)
Time: 11 AM – 12 PM
MS Teams meeting ID:Â 447 654 169 899
MS Teams passcode:Â t2jH2bU2
Experience: Only Freshers are eligible
Languages known: Hindi + English
Work Location: Hyderabad (Only work from office)
Shifts: Flexible with any shift
Responsibilities
- Handle Inbound/ Outbound Voice calls
- Respond to the customer queries & issues in timely manner
- Provide solution to the customer basis the available help articles and within the policies
- Replicate customers issue and report necessary bugs/suggestions/ideas
- Provide excellent services to the customers
- Work closely with internal departments to provide the required information/support to the customer
- Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
- Maintain a deep understanding of client process and policies
- Upskill to enhance the knowledge time to time and offer support
- Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business
Qualifications we seek in you
Minimum qualifications
- Only Freshers are eligible.
- Graduation in any discipline (Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma)
- Excellent Voice Communication Skills
- Fluent in English & Hindi Languages
- Must possess knowledge of Email Clients & Basics of Internet Technology (Websites, Domains, Hosting, Browsers, Security, etc.)
- Relevant experience in Customer Support through Phone and good in basic technical skills & Sales techniques.
