Genpact Mega Walk-In Drive | US Retirements Process – Chennai | 30 November 2024
Looking to kickstart or advance your career with a global leader? Genpact, a pioneer in business process management and outsourcing, is conducting a mega walk-in drive in Chennai for its US Retirements Process. This opportunity is open to any graduate aspiring to work in a dynamic and growth-oriented environment.
Responsibilities:
In this role you will be responsible for all the activities related to retirement, benefits which typically include:
• Good understanding of various retirement plans and regulations affecting them
- Knowledge of middle office and back office processing (retirement account origination, servicing, funds payout, reconciliation of funds, etc.)
- Managing service delivery within the agreed service level across multiple blended processes
- Implement operational governance framework quality review mechanism, communication strategy
- Participate in daily/weekly catch ups with onshore partners to provide business updates and updates on SLAs
- Design and implement action plans, coaching and mentoring sessions for the team members, talent development sessions, as well as career development sessions
- Perform monthly/quarterly/yearly individual appraisal discussions with the team members
- Monitoring the individual/team performance daily and ensures individual and team objectives are met by complying with the established service levels
- Prepare Weekly/Monthly dashboards for reporting 2
- Identify and execute improvement opportunities that enhance the efficiency and effectiveness of the assigned process
- Exhibit proactive and leadership skills that are flexible and adaptable to a changing business dynamic
- Exposure to tools and technologies offered to enhance effectiveness of the assigned Process
- Building strategic relationships with onshore partners and with operating leaders to facilitate defined goals and objectives
Qualifications
Minimum qualifications
- Bachelors degree in related field, or equivalent work experience
- Relevant domain experience
- Good Written/Verbal Communication and interpersonal skills Preferred Qualifications
- Relevant team management experience over 10 people
- Proven ability to strategize, influence, communicate and execute complex initiatives
- Proven ability to manage large teams and drive engagement initiatives leading to low attrition rates and employee satisfaction
- Proven ability to coach and guide team members to reach their maximum potential, by establishing effective career paths and personal development plans
- Proven ability to drive change and effectively motivate the team to work towards continuous improvement
- Self-motivated, high-energy levels, works well under strict deadlines
- Microsoft Office proficiency
Note: Please carry below documents with you:
1. 3 copies of updates resume
2. 3 Passport size photographs
3. Original Aadhar card
4. 2 copies of Aadhar card
5. Payslip (if applicable)
