Genpact Mega Virtual Drive on 17th March 2025

Genpact Mega Virtual Drive for Customer Service – Voice (English) – 17th March 2025

Are you looking for a promising career in customer service? Genpact is conducting a Mega Virtual Drive for Customer Service – Voice (English) roles on 17th March 2025. This is a golden opportunity for job seekers with excellent communication skills to work with one of the leading global professional services firms. If you have a passion for customer service and are ready to take the next step in your career, this is the perfect opportunity!

Job Details:

🔹 Company: Genpact
🔹 Role: Customer Service – Voice (English)
🔹 Job Type: Full-Time
🔹 Experience: 2 – 5 years
🔹 Education: Any Graduate
🔹 Location: Hyderabad (Work from Office)
🔹 Salary: Competitive with Performance Incentives
🔹 Interview Mode: Virtual
🔹 Date: 17th March 2025
🔹 Time: 11:30 AM – 1:00 PM

MS Teams ID: 465 901 209 244

MS Teams Passcode: pS3By7Zy

Responsibilities

• Respond to customer queries and customers concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and escalate product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.

Qualifications we seek in you

Minimum qualifications

• Graduate (Any Discipline except Law)
• Freshers are not eligible
• Candidates with previous exp. in voice process (2-5 years) can appear for interview.

Preferred qualifications

• Effective probing skills and analyzing / understanding skills
• Excellent proficiency with written English and with neutral English accent
• You should be able to work on a flexible schedule (including weekend shift)