Genpact Freshers And Experienced Mega Zoom (Virtual) Interview On 6th Dec 2023 (4.00 PM – 5.00 PM)

Genpact Mega Virtual Drive for Voice (English & Hindi) on 06th December 2023 (Thursday)

• Zoom ID: https://genpact.zoom.us/j/8982710871
• Time: 4:00 PM to 05:00 PM
• Job Location: Hyderabad
• Shift: Flexible with shifts

In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.

Responsibilities

• Respond to customer queries and customers concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and advance product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Qualifications we seek in you

Minimum qualifications

• Any graduate except law
• Fluent in English and Hindi
• Freshers are eligible

Preferred qualifications

• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• You should be able to work on a flexible schedule (including weekend shift)