eClerx is conducting a walk-in drive for the role of Customer Service Executive (Inbound US Voice Process – Sales & Upselling) in Pune. This is a great opportunity for freshers and candidates with up to 3 years of experience to work in an international voice process, gain exposure to US customers, and develop strong sales and customer handling skills.
Job Details
| Category | Details |
|---|---|
| Company Name | eClerx |
| Role / Position | Customer Service Executive (US Voice Process) |
| Experience | 0 – 3 Years |
| Salary | ₹2.25 – ₹2.75 LPA |
| Job Location | Pune (Hinjewadi) |
| Employment Type | Full Time, Permanent |
| Industry Type | BPM / BPO |
| Department | Customer Success, Service & Operations |
| Role Category | Customer Service |
| Education | Any Graduate (Preferred) |
| Openings | 1 |
| Walk-in Dates | 16th – 17th April 2026 |
| Timing | 12:30 PM – 4:00 PM |
| Venue | Block 01, LG Floor, Phase-II, Quadron Business Park, Rajiv Gandhi Infotech Park, Hinjewadi, Pune – 411057 |
| Applicants | 41 |
| Posted On | 1 day ago |
Job Description
- Handle inbound calls from US customers
- Provide accurate information on products, services, and pricing
- Identify opportunities for sales and upselling
- Resolve customer queries and concerns professionally
- Maintain detailed records in CRM systems
Key Responsibilities
- Deliver high-quality customer service experience
- Meet or exceed sales and performance targets
- Handle objections and convert inquiries into sales
- Stay updated on product knowledge and industry trends
Eligibility Criteria
- Any Graduate (preferred)
- 0–3 years experience in customer service / call center / sales
- Excellent English communication skills (mandatory)
- Comfortable working in rotational shifts (including US shifts)
Skills Required
- Strong communication and interpersonal skills
- Sales and upselling mindset
- Problem-solving and multitasking ability
- Basic computer and CRM knowledge
Key Highlights
- Opportunity in US voice process with sales exposure
- Good entry point into international BPO domain
- Skill development in customer handling & sales
Important Instructions
-
- Carry updated resume and valid ID proof
- Direct walk-in interview
- Immediate joiners preferred
