DTDC Express is conducting a Walk-in Drive for Customer Support Service (CSS) Executive roles in Mumbai (Sakinaka). This is a great opportunity for freshers and candidates with up to 2 years of experience to build a career in customer support within the logistics industry. The role focuses on customer interaction, issue resolution, and service quality improvement.
Job Details
| Category | Details |
|---|---|
| Company Name | DTDC Express |
| Job Role | Customer Support Service (CSS) Executive |
| Department | Customer Success, Service & Operations |
| Industry Type | Courier / Logistics |
| Experience Required | 0 – 2 Years |
| Salary Package | ₹2.5 – ₹3.25 LPA |
| Job Location | Mumbai (Sakinaka, Andheri East) |
| Employment Type | Full-Time, Permanent |
| Education | Any Graduate |
| Openings | 2 |
| Walk-in Dates | 13th April – 15th April 2026 |
| Interview Timings | 10:30 AM – 5:00 PM |
| Venue | DTDC Express Ltd., Kumkum Industrial Estate, Lathia Rubber Factory Road, Sakinaka, Andheri East, Mumbai – 400072 |
| Contact Person | Saurav Patil |
| Role Category | Customer Service |
Key Responsibilities
- Handle inbound & outbound emails, calls, and escalations
- Work on ticketing tools to resolve customer issues
- Coordinate with CSS Manager and internal teams
- Ensure timely resolution of customer queries
- Maintain records and reports using MS Excel
Skills Required
- Good communication and customer handling skills
- Basic knowledge of MS Excel and ticketing tools
- Problem-solving and escalation handling ability
- Attention to detail and time management
Eligibility Criteria
- Freshers and candidates with up to 2 years experience
- Any graduate can apply
- Interest in customer support and logistics domain
Why This Role?
- Entry-level opportunity in logistics and customer support
- Exposure to real-time customer issue handling
- Opportunity to grow in operations and service roles
Note: Candidates can directly walk in with an updated resume and required documents.
