DTDC Express Limited is conducting a walk-in drive for the role of Executive CSS (International Process) in Mumbai. The company is looking for candidates with strong communication and customer service skills to join its Customer Support Service team in the logistics division.
Walk-In Drive Details
| Details | Information |
|---|---|
| Interview Dates | 21 May – 22 May 2026 |
| Interview Timing | 10:30 AM – 5:00 PM |
| Location | Sakinaka, Mumbai |
| Experience Required | 0 – 2 Years |
| Salary | ₹3 – ₹3.75 LPA |
| Contact Person | Saurav Patil |
| Interviewer | Kadambari Panchal |
Interview Venue
DTDC Express Limited
CTS No. 1659, Kumkum Industrial Estate,
Lathia Rubber Factory Road,
Sakinaka, Andheri East,
Mumbai – 400072
Job Details
| Category | Information |
|---|---|
| Role | Customer Support Service Executive |
| Industry Type | Courier / Logistics (Logistics Tech) |
| Department | Customer Success, Service & Operations |
| Employment Type | Full Time, Permanent |
| Role Category | Customer Success |
| Qualification | Any Graduate |
Key Responsibilities
- Handling inbound and outbound emails, calls, and escalations
- Working on ticketing tools and resolving customer queries
- Coordinating with CSS Managers for issue resolution
- Escalating unresolved issues to relevant teams on time
- Maintaining customer and operational data using MS Excel
Required Skills
- Good communication and customer handling skills
- Basic knowledge of ticketing systems
- Strong coordination and problem-solving abilities
- Good MS Excel skills
- Ability to work in a fast-paced logistics environment
Important Instructions
- Carry an updated resume and valid ID proof for the interview.
- Candidates with customer support or logistics experience will have an added advantage.
- Reach the venue within the reporting time for smooth interview processing.
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