Dell International Recruiting Any Graduate/Any Postgraduate for the position Senior Technician – Technical Support .This position requires Any Graduate/Any Postgraduate with prior experience. Interested and eligible candidates have to apply with like arranged at bottom of this post. This vacancy available from 03rd oct 2022 and will expire soon .We are recommended to apply as earliest for early shortlist . Shortlisted candidates have to go through selection process( Test, Interview rounds ) for selection for the position.
Summary of Vacancy- Senior Technician – Technical Support
| Company Name | Dell International |
| Location | Gurgaon |
| Salary Offering | Not Disclosed |
| Hiring Designation | Senior Technician – Technical Support |
| Experience Required | 00-04+Years |
| Qualification | Any Graduate/Any Postgraduate |
| No Vacancy | Not Disclosed |
Job Role or Description
- Be responsible to handle inbound calls, chat, emails, and web interface to drive business KPIs with existing and new customers and maintain good knowledge of computers and high technical acumen for client / end user computing, preferably experience in offering technical support services.
- Understand the need of the customer & provide the suitable solution to customer’s issue in terms of repair services/warranties.
- Conduct “need” analysis, relay service information and provide appropriate quotations.
- Be responsible for providing solutions for technical issues (hardware & software) on calls that may end with booking an order for paid repair services/support, renewal services and/or with relevant Dell products.
- Understand the administrative and operational requirements of the job and be able to adapt to the remote work environment.
- Take the first step towards your dream career
- Every Dell Technologies team member brings something unique to the table.
Company Profile Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
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