Diebold Nixdorf India Private Limited Released Job Openings On 11/04/2023.Diebold Nixdorf was founded when Diebold Inc. merged with Germany’s Wincor Nixdorf in 2016. Diebold Nixdorf is A NYSE listed (DBD) American financial self-service, security and services corporation internationally engaged primarily in the sale, manufacture, installation and service of self-service transaction systems (such as ATMs), electronic and physical security products (including vaults and currency processing systems), software and related services for global financial and commercial markets. Currently headquartered in the Akron-Canton area with facilities in nearby Green, in 1921 Diebold sold the world’s largest commercial bank vault to Detroit National Bank. Diebold has since branched into diverse markets, and is currently the largest provider of ATMs in the United States.
Vacancy Details:
Diebold Nixdorf India Private Limited Recruiting Any Graduate with 00-05+ years experience for Customer Service position.Complete Details for the Customer Service as follows.
Important Details :
- No of Vacancies:Not Disclosed
- Details of Salary: Not Disclosed
- Opening date for online Application: 11/04/2023
- Mode of application :Walk In
- Time And Venue: 10:00 AM – 4:00 PM (Mon – Fri),9th Floor, Vega Building, The V-Ascendas IT Park, Plot No 17, Software, Units Layout, HITEC City, Inorbit Mall Road, D Block, Madhapur, Hyderabad, Telangana 500081.
Job Description/Skills Required
Required Skills:
- Any Graduate having excellent communication (verbal & written) skills are eligible.
- Should be good at customer handling skills.
- Should have great interpersonal skills.
- Fresher’s or experienced both are eligible.
- Should be flexible to work in rotational /night shifts.
- Experience: 0 to 5 years.
- Annual CTC: 2,90,000 (Freshers), Experience: As per company standards.
- Working days: 5 working days / 2 rotational week off.
- Employee Benefits: Medical Insurance + Night shift allowances.
- Free transport provided 2 ways commute (under 30kms).
Key Responsibilities
- Guide customer according to solution trees and knowledge base to solve incidents and service requests (e.g. Password resets, SW configuration, etc.). If not successful inform customer about next steps.
- Provide detailed information on all performed activities to next appropriate level according to process definition. If incident is solved log all required debriefing information in the ticket according to process definition (incl. usage of service coder). In dedicated cases enter debriefing information from field services.
- If necessary, cancel a customer incident at customer’s request or update the information in the ticket and answer on customer enquiries regarding status of request processing (e. g. Engineer Time of Arrival).
- Ensure high levels of customer satisfaction with individual calls.
- In dedicated cases provide briefing information to appropriate third-party provider.
- Answer inbound customer calls, including detailed recording of the issue according to defined processes.
- Usage of remote tools (where applicable) to analyze and resolve tickets.
