Cognizant Walk In Interview On 5th July 2023 For Any Graduate

Cognizant Released Job Openings On 04/07/2023.Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. .

Cognizant Vacancy Details:

Cognizant Recruiting Any Graduate with 04-07 years experience for Salesforce Support Analyst – Service Desk position. 

Important Details :

• No of Vacancies:01
• Details of Salary:NA
• Opening date for online Application: 04/07/2023
• Mode of application :Online
• Time and Venue: 5th July , 10.00 AM – 1.00 PM
  Raheja Mindspace IT Park – Building 12A, Mindspace Madhapur Rd, HITEC City, Hyderabad, Telangana 500081
  Contact – Rehmat

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Job Description/Skills Required

• Troubleshoot and resolve customer issues via ticketing process
• Incident management support (P0/P1) including identifying, triaging, escalating and collaborating with cross functional teams
• Resolution of support requests in areas such as: user management and security, data management, incidents/bugs, email-to-case, workflow/approval flow updates, reports/dashboards
• Development of knowledge articles and end-user training guides for new feature releases
• Maintain service level agreements and high customer satisfaction scores
• Identify trends and root cause analysis for issues and liaise with the respective stakeholders for resolution
• Create and maintain fields, views, reports, dashboards, campaigns and other SFDC objects and functions.
• Keep application / product owners informed about system functionality and issues
• Creating and maintaining documentation on cases, guidelines, and policies
• Prioritize and respond to all user requests that come into the SFDC cases system and make sure all requests are handled correctly within defined SLA’s
• Qualifications and Skills:
• 4-6 years of Experience in SFDC support
• Minimum bachelor’s degree
• Knowledge and competence in working with Salesforce.com and Google products.
• Familiarity with organizational sales and leads management processes
• Software as a Service (SaaS) shown experience preferred
• Certified Salesforce Administrator
• Excellent communication skills (Verbal and Written) and analytical problem solver
• Self-motivated, ability to prioritize workload and assist where needed without direction
• High level of attention to detail, excellent organizational skills, ability to multi-task
• Strong understanding of release management, including migration of configuration and data via change sets or other migration tools
• Strong written and verbal communication skills (English)