Capgemini Released Job Openings On 13/02/2023.Eligibility Criteria / Educational Qualification, Official Notification, Apply Online Form Link & Other Relevant Details for Capgemini s Recruitment 2023 are provided below. Interested and eligible candidates can submit application along with resume.
Vacancy Details:
Capgemini Recruiting B.Tech/BCA/Diploma in IT field with 00-05+years experience for Technical International Voice Process position.Complete Details for the Technical International Voice Process as follows.
Important Details :
- Location : Noida-Hybrid
- No of Vacancies:Not Disclosed
- Details of Salary: Not Disclosed
- Opening date for online Application:13/02/2023
- Mode of application :Online
See Also : WFH & WFO : CA,ICWA,MBA Finance Opening At HCL Technologies
Job Description/Skills Required
- We are looking for self-motivated individual with experience in voice based process providing Help-desk Support (IT)
- The ideal candidate should have good knowledge of technical helpdesk support functions with a minimum 2+ year of experience
- Preferred qualification is B.Tech/BCA/Diploma in IT field
- Should be open to a 24*7 work environment, Rotational shift with rotational weekoff
- Should be available to work on Indian Holidays
- Should be good in taking initiatives and responsible enough to handle pressure
- Must have a good understanding of handling Service desk issues
- Should possess excellent verbal & written communication, presentation skills, inter-personal skills
- Experience in similar help-desk profile which involves Incident Management & technical troubleshooting in Retail domain
Responsibilities:
- Handle Incoming Calls and perform troubleshooting over call as per Knowledge Articles available and provide first time fix over calls
- Handling Trouble Tickets in the form of Chat/Service Requests/Emails
- Working towards meeting the defined SLAs for all metrics
- Maximize customer satisfaction through effective solutions delivery
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- To take ownership of user problems and be proactive when dealing with user issues
About Company: Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 300,000 team members in nearly 50 countries
