Capgemini Recruiting Any Graduate/Any Postgraduate for the position Customer Support Associate .This position requires Any Graduate/Any Postgraduate with prior experience. Interested and eligible candidates have to apply with like arranged at bottom of this post. This vacancy available from 24th August 2022 and will expire soon .We are recommended to apply as earliest for early shortlist . Shortlisted candidates have to go through selection process( Test, Interview rounds ) for selection for the position.
Summary of Vacancy- Customer Support Associate
|Salary Offering||₹ 1,50,000 – 6,00,000 P.A.|
|Hiring Designation||Customer Support Associate|
|Qualification||Any Graduate/Any Postgraduate|
|No Vacancy||Not Disclosed By Recruiter|
Job Role or Description
- Communicate clearly and concisely, both by telephone and/or in writing, with students, parents, school district personnel, college admissions officers, educational organizations, and/or test center staff to answer inquiries and College Board programs and policies, testing requirements, registration, ordering materials, score reporting, etc., with an emphasis on diplomacy, tact, and sensitivity. Address and, when necessary, escalate customer service issues according to existing procedures. Utilize Customer relationship Management (CRM) and other case management databases effectively. Utilize the PC to input or obtain detailed information from registration databases and/or access hard copy necessary to respond to requests promptly, accurately, and in accordance with program and departmental procedures. Complete accurate data input or corrections into computer files. Perform clerical functions associated with tracking data for effective case management. Adhere to ethical standards and comply with the laws and regulations applicable to your job function.
Company Profile Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 300,000 team members in nearly 50 countries.