Bajaj Finance Hiring 2026 | Deputy Manager – GL Operations | Pune | 8–10 Years Experience
Bajaj Finance Limited is hiring experienced professionals for the position of Deputy Manager – GL Operations at its Pune office. This opportunity is ideal for candidates with 8–10 years of experience in banking or financial services, particularly in gold loan operations, operational excellence, compliance, and team management. Professionals with strong leadership skills and expertise in managing end-to-end gold loan processes are encouraged to apply.
About Bajaj Finance
Bajaj Finance Limited is one of India’s leading Non-Banking Financial Companies (NBFCs), offering a wide range of lending, investment, insurance, and wealth management solutions. Renowned for its customer-centric approach, digital innovation, and strong financial performance, Bajaj Finance provides excellent career opportunities with continuous learning, leadership development, and long-term professional growth.
Job Overview
| Particulars | Details |
|---|---|
| Company | Bajaj Finance Limited |
| Job Role | Deputy Manager – GL Operations |
| Experience | 8–10 Years |
| Employment Type | Full-Time, Permanent |
| Industry | Banking / Financial Services |
| Department | Finance & Accounting |
| Role Category | Finance |
| Job Location | Pune |
| Openings | 1 |
Educational Qualification
| Qualification | Eligibility |
|---|---|
| Any Graduate | Mandatory |
| Any Postgraduate | Preferred |
Experience Required
- 8–10 years of experience in banking or financial services.
- Minimum 3 years of managerial experience in gold loan operations.
- Strong understanding of gold loan products, operational processes, and regulatory requirements.
- Proven experience in operational excellence, compliance, and team leadership.
Key Responsibilities
Operations Management
- Oversee day-to-day operations of the gold loan business.
- Monitor operational KPIs and identify opportunities for process improvements.
- Optimize workflows to improve efficiency and reduce turnaround time.
- Prepare and manage operational budgets, including expenses related to stamp papers, storage, and document management.
- Manage vendor relationships with gold appraisers, security agencies, logistics providers, and other partners.
- Resolve operational and cash-related issues while ensuring smooth process execution.
Customer Relationship Management
- Supervise the complete loan booking process from customer interaction to loan disbursement.
- Coordinate with sales and customer service teams to deliver a seamless customer experience.
- Handle customer escalations and ensure timely resolution.
- Monitor the evaluation of pledged gold, loan eligibility, and loan booking accuracy.
Branch Operations
- Monitor branch operations to ensure compliance with company SOPs and regulatory guidelines.
- Work closely with branch managers to resolve operational challenges.
- Conduct periodic branch audits and operational reviews.
Cash Management & Auction Operations
- Ensure adequate cash availability for branch loan disbursements.
- Coordinate with banking partners for cash logistics.
- Oversee gold auction processes, including scheduling, bidder onboarding, asset valuation, pricing, settlements, and release procedures.
- Ensure compliance with auction regulations and company policies.
Compliance & Quality Assurance
- Ensure adherence to all regulatory, operational, and quality standards.
- Implement risk management practices covering operational, credit, and compliance risks.
- Oversee post-booking quality assurance, KYC verification, and data accuracy.
- Conduct internal audits and quality reviews to identify and address compliance gaps.
- Respond to audit observations and implement corrective actions.
Team Management
- Participate in recruitment and onboarding of team members.
- Identify and develop high-potential employees.
- Provide coaching, mentoring, and regular performance feedback.
- Set performance goals and foster a collaborative, high-performing work environment.
Required Skills
- Gold Loan Operations
- Banking Operations
- Financial Services
- Operational Excellence
- Team Leadership
- Vendor Management
- Customer Relationship Management
- Branch Operations
- Cash Management
- Auction Management
- Risk Management
- Regulatory Compliance
- Internal Audit
- KYC Compliance
- Quality Assurance
- Process Improvement
- Budget Management
- Stakeholder Management
- Analytical Skills
- Decision Making
Key Decisions & Challenges
- Drive operational improvements and process optimization initiatives.
- Make decisions related to physical and digital documentation management.
- Contribute to annual operational planning and efficiency improvements.
- Ensure continuous training and awareness of regulatory requirements for branch teams.
- Maintain high compliance standards while supporting business growth.
Preferred Candidate Profile
- Strong leadership and people management experience.
- Excellent analytical and problem-solving skills.
- Ability to manage multiple stakeholders across business functions.
- Strong communication and interpersonal skills.
- Proven track record of managing operations in a regulated financial environment.
- Customer-focused with the ability to drive operational excellence.
Why Join Bajaj Finance?
- Join one of India’s most trusted and fastest-growing NBFCs.
- Lead critical gold loan operations in a high-growth business segment.
- Work in a technology-driven and customer-focused organization.
- Opportunities for leadership development and career advancement.
- Exposure to large-scale banking operations, compliance, and risk management.
- Collaborative work culture with continuous learning and professional development opportunities.
