Join Axis Bank – Exciting Career Opportunity in Phone Banking!
Are you looking for a dynamic banking career? Axis Bank invites passionate job seekers to a Mega Walk-in Drive for Phone Banking Officer positions. This is an excellent opportunity for freshers and experienced professionals to start or advance their careers in the banking sector.
📍 Walk-in Details:
- Dates: 19th & 21st February 2025
- Location: Mumbai
- Openings: 50
💼 Job Role: Phone Banking Officer
About the Role
The role exists for effectively resolving customer queries or complaints – at the first instance – with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various products
Key Responsibilities
Effectively resolving customer queries or complaints – at the first instance – with excellent customer satisfaction scores and minimum call handling time,
Delivering service with requisite courtesy and accuracy,
Demonstrating complete onus to customers queries / problems,
Adhering to product and process requirements with nil errors,
Escalating customer issues to the right internal stakeholders,
Ensuring process efficiency and effectiveness,
Complying to service and sales guidelines
Achieving Call Quality targets and other key performance indicators,
Cross-sell / upsell products like loans, mortgages, priority / elite accounts, etc
Qualifications
Optimal qualification for success on the job is:
Graduate or Post graduate from a recognized institution
2- 5 years of relevant experience
Role Proficiencies:
For successful execution of the job, a candidate should possess the following:
Excellent written and oral communication, Service mindset, Enthusiastic and self-motivated, Ability to work in a dynamic environment, Good comprehension skills, Team player with a positive attitude.
Knowledge about the Banking industry will be an added advantage.
Interested candidates email their resumes on mitali.satam@axisbank.com or Whatsapp their cv on 9326032900
