AXA Global Business Walk-in Drive for B.Com/M.Com/BBA/MBA/BMS/MA on 11th Aug 2025

🚀 AXA Global Business Services is conducting a Mega Walk-in Drive for the role of Analyst – Email & Live Chat Process in Pune (Kharadi) on 11th August 2025. This is a great opportunity for freshers and experienced candidates (0–3 years) to join a leading name in the insurance industry.

📍 Job Location:
Gera Commerzone, Unit no. 1101 (part), 1201, 1301 and 1401, Survey no. 65/1, 65/2, 65/3, Village Kharadi Taluka Haveli, Pune – 411014

🕒 Interview Date & Time:
11th August 2025, 12:00 PM – 2:00 PM

📞 Contact Person: Rujuta

Job Role & Responsibilities

• Handle Member Online & Live Chat queries related to health insurance pre-authorization, policy servicing, claim assessment, complaints, and more.

• Respond to customer inquiries via email and live chat with professionalism, accuracy, and empathy.

• Understand AXA Health Insurance’s products, services, and claim life cycle.

• Collaborate with internal teams to resolve complex issues and escalate when necessary.

• Maintain complaint logs, follow up with customers, and ensure quick resolution.

• Meet productivity and quality targets – minimum 2 concurrent chats, 95%+ customer satisfaction rating, response time under 2 minutes for live chat.

Required Skills & Qualifications

• Graduate/Post-graduate in any specialization (Non-technical background only).

• Typing speed: 40–60 WPM.

• Excellent written communication skills (UK customer handling).

• Knowledge of MS Office & internet browsing.

• Willing to work rotational shifts (07:30 AM – 1:30 AM IST, Monday to Sunday).

• Freshers with excellent communication skills can also apply.

Industry: Insurance
Department: Customer Success, Service & Operations
Role Category: Non-Voice / Email Support
Employment Type: Full-time, Permanent

💡 Pro Tip: Bring a copy of your resume, ID proof, and be prepared for a typing speed test.