AXA Global Business Services Walk-In Opportunity for Freshers & Experience on 21st August 2025

💼 Walk-In Opportunity at AXA Global Business Services, Pune!

AXA Global Business Services is hiring for Voice Support (Insurance Process) roles. If you are passionate about customer service and have a keen interest in the insurance sector, this is the perfect opportunity for you.

📌 Walk-In Interview Details

• Date: 21st August 2025
• Time: 12:00 PM – 3:00 PM
• Venue: AXA Global Business Services, Gera Commerzone, Unit no. 1101 (part), 1201, 1301 and 1401, Survey No. 65/1, 65/2, 65/3, Village Kharadi, Taluka Haveli, Pune – 411014
• Contact Person: Rujuta

🎯 Job Role:

Voice Support – Insurance (MOL & Live Chat Process)

• Handling end-to-end member inquiries related to health insurance: policy servicing, pre-authorization, claim assessment, complaints, and queries.
• Providing accurate, timely, and professional responses via Voice and Live Chat.
• Collaborating with internal teams to resolve escalations and ensure quick resolutions.
• Documenting interactions, maintaining complaint logs, and ensuring compliance with policies.
• Meeting SLA targets for productivity, response time, and customer satisfaction.

🎓 Eligibility & Requirements:

• Education: Graduate / Postgraduate (Any stream – B.Sc, BBA, B.Com, BA, etc.)
• Experience: 0 – 3 years (Freshers & experienced candidates welcome)
• Typing Speed: 40 – 60 WPM
• Skills Required:
  • Excellent communication skills (written & verbal – English proficiency required)
  • Strong knowledge of MS Office & web browsing
  • Ability to handle UK customer interactions professionally

🌟 Additional Details:

• Salary Range: ₹70,000 – ₹3,00,000 P.A.
• Shift Timing: Rotational shifts (07:30 AM – 1:30 AM IST, Monday to Sunday)
• Week Off: 2 days (rotational)
• Employment Type: Full Time, Permanent
• Industry: Insurance
• Department: Customer Success, Service & Operations
• Role Category: Customer Success