AXA Global Business Services Walk-In Pune 2025 | Voice & Live Chat Support – Health Insurance | 6th October
Looking for a career in insurance customer service, voice process, and live chat support? AXA Global Business Services is conducting a Walk-In Interview for Voice Support – Health Insurance in Pune (Kharadi) on 6th October 2025. This is your opportunity to join a global leader in health insurance and grow your career in customer success and service operations.
📅 Date: 6th October 2025
⏰ Time: 11:00 AM – 3:00 PM
📍 Venue: AXA Global Business Services, Gera Commerzone, Unit no. 1101 (part), 1201, 1301 and 1401, Survey no. 65/1, 65/2, 65/3, Village Kharadi, Taluka Haveli, Pune 411014
📞 Contact: Rujuta
Role: Customer Success Associate – Voice & Live Chat Support
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Experience Required: 0 – 3 years
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Salary: 70,000 – 3 Lacs P.A.
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Employment Type: Full Time, Permanent
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Industry: Insurance
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Department: Customer Success, Service & Operations
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Role Category: Customer Success
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Education: Graduate/Post-Graduate in any specialization
Job Responsibilities
✔ Handle end-to-end health insurance inquiries via voice, live chat, and email
✔ Assist members with pre-authorization, policy servicing, claim assessment, complaints, and other insurance-related queries
✔ Ensure timely and accurate responses while maintaining high-quality standards and adhering to KPIs like Calls/Chats per Hour (CPH) and Average Speed to Answer (ASA)
✔ Collaborate with internal teams to resolve complex issues and escalate when necessary
✔ Maintain accurate documentation of member interactions and complaints
✔ Work in rotational shifts including UK timings (8 AM – 8 PM UK Time / 12:30 PM – 2:30 AM IST) with strict scheduled breaks
✔ Provide empathetic and professional support, ensuring high customer satisfaction (CSAT)
Candidate Profile
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Excellent communication skills in English, with the ability to interact with UK customers
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Competent in live chat and voice call handling
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Strong problem-solving skills with empathy and professionalism
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Detail-oriented, able to document interactions accurately
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Knowledge of medical terminology is a plus
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Typing proficiency: 40-60 wpm
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Graduate or Post-graduate in any specialization
Why Join AXA Global Business Services?
🌟 Work with a global leader in health insurance
🌟 Gain experience in voice and live chat customer support
🌟 Exposure to UK health insurance policies and processes
🌟 Attractive salary package and growth opportunities
🌟 Work in a dynamic and professional environment
How to Apply / Walk-In Instructions
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Carry updated resume and necessary ID proofs
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Be prepared for on-the-spot interviews
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Arrive at the venue on time for the interview
Venue for Walk-In:
AXA Global Business Services, Gera Commerzone, Unit no. 1101 (part), 1201, 1301 and 1401, Survey no. 65/1, 65/2, 65/3, Village Kharadi, Taluka Haveli, Pune 411014
