AXA Global Business Services Walk-In Drive for Freshers & Experience on 26th June 2025

💼 AXA Global Business Services Walk-In Drive – Email & Voice Support (Insurance Process) | Pune | 26 June 2025

📢 AXA Global Business Services is hiring freshers and experienced professionals for Customer Support roles in the Insurance domain!
If you have excellent communication skills and a passion for delivering quality service via email and live chat, this is your chance to join one of the top global insurance service providers.

📍 Walk-In Interview Details

• Position: Email Support & Voice – Insurance Process (MOL & Live Chat)

• Experience: 0 – 3 Years

• Salary: ₹70,000 – ₹3 LPA

• Date: 26 June 2025 (Thursday)

• Time: 12:00 PM – 3:00 PM

• Venue: AXA Global Business Services,
  Gera Commerzone, Unit No. 1101 (Part), 1201, 1301, and 1401,
  Survey No. 65/1, 65/2, 65/3, Village Kharadi, Taluka Haveli, Pune – 411014

• Contact Person: Rujuta

📝 Job Description

Join the Member Online (MOL) and Live Chat Process to provide support for:

• Pre-authorization, policy servicing, claim assessments, and complaint handling

• End-to-end customer inquiries related to health insurance via email and live chat

• Complaint logging, tracking, and escalation where needed

• Real-time collaboration with internal teams to ensure prompt resolution

• Documenting interactions in internal systems for compliance and reporting

• Meeting performance KPIs – handling concurrent chats, email SLAs, and CSAT scores

✅ Preferred Candidate Profile

• Education: Graduate/Post-Graduate in any discipline (e.g., B.Com, B.Sc, BBA, BA, etc.)

• Typing speed: 40–60 WPM

• Skills:

  • Excellent written English communication

  • Proficient in MS Office and browser-based tools

  • Customer-focused attitude with problem-solving abilities

• Shift Timings: Rotational (7:30 AM – 1:30 AM IST), Monday to Sunday

• Work Model: Full-time, Permanent, Work from Office

• Weekly Off: 2 days rotational

📄 Documents to Carry for Walk-In

1. Updated Resume – 2-3 Copies

2. Passport-size Photographs – 2 copies

3. Original & Photocopy of Government ID (Aadhar, PAN, etc.)

4. Last Payslip (if applicable)

🌟 Why Join AXA Global Business Services?

• Work with a leading global insurance brand

• Gain international exposure through interactions with UK customers

• Get trained on global insurance operations, digital tools, and customer experience best practices

• Be a part of a values-driven culture focused on inclusion, innovation, and growth

🚀 Start your career in the fast-growing insurance BPO sector with AXA!
🗓️ Walk in for interviews and secure your future today.