💼 AXA Global Business Services Walk-In Drive – Email & Voice Support (Insurance Process) | Pune | 26 June 2025
📢 AXA Global Business Services is hiring freshers and experienced professionals for Customer Support roles in the Insurance domain!
If you have excellent communication skills and a passion for delivering quality service via email and live chat, this is your chance to join one of the top global insurance service providers.
📍 Walk-In Interview Details
-
Position: Email Support & Voice – Insurance Process (MOL & Live Chat)
-
Experience: 0 – 3 Years
-
Salary: ₹70,000 – ₹3 LPA
-
Date: 26 June 2025 (Thursday)
-
Time: 12:00 PM – 3:00 PM
-
Venue: AXA Global Business Services,
Gera Commerzone, Unit No. 1101 (Part), 1201, 1301, and 1401,
Survey No. 65/1, 65/2, 65/3, Village Kharadi, Taluka Haveli, Pune – 411014 -
Contact Person: Rujuta
📝 Job Description
Join the Member Online (MOL) and Live Chat Process to provide support for:
-
Pre-authorization, policy servicing, claim assessments, and complaint handling
-
End-to-end customer inquiries related to health insurance via email and live chat
-
Complaint logging, tracking, and escalation where needed
-
Real-time collaboration with internal teams to ensure prompt resolution
-
Documenting interactions in internal systems for compliance and reporting
-
Meeting performance KPIs – handling concurrent chats, email SLAs, and CSAT scores
✅ Preferred Candidate Profile
-
Education: Graduate/Post-Graduate in any discipline (e.g., B.Com, B.Sc, BBA, BA, etc.)
-
Typing speed: 40–60 WPM
-
Skills:
-
Excellent written English communication
-
Proficient in MS Office and browser-based tools
-
Customer-focused attitude with problem-solving abilities
-
-
Shift Timings: Rotational (7:30 AM – 1:30 AM IST), Monday to Sunday
-
Work Model: Full-time, Permanent, Work from Office
-
Weekly Off: 2 days rotational
📄 Documents to Carry for Walk-In
-
Updated Resume – 2-3 Copies
-
Passport-size Photographs – 2 copies
-
Original & Photocopy of Government ID (Aadhar, PAN, etc.)
-
Last Payslip (if applicable)
🌟 Why Join AXA Global Business Services?
-
Work with a leading global insurance brand
-
Gain international exposure through interactions with UK customers
-
Get trained on global insurance operations, digital tools, and customer experience best practices
-
Be a part of a values-driven culture focused on inclusion, innovation, and growth
🚀 Start your career in the fast-growing insurance BPO sector with AXA!
🗓️ Walk in for interviews and secure your future today.
