Accenture Walk-in Interview – International Customer Support (Voice & Chat) | Gurugram | January 2026
Accenture is conducting a Walk-in Drive for International Customer Support (Voice & Chat) roles at Gurugram. Candidates with 1 to 4 years of experience in international voice and chat support are invited to attend this direct walk-in interview.
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Company Name
Accenture
Job Role
International Customer Support – Voice & Chat
Experience Required
1 – 4 Years (International Voice & Chat)
Salary Package
Not Disclosed
Job Location
Gurugram
Walk-in Interview Details
Interview Dates:
14th January – 15th January 2026
Interview Time:
12:00 PM – 3:00 PM
Interview Venue
Accenture Tower 9
Candor Tech Space
Old Delhi–Gurgaon Road, Sector 21
Dundahera, Gurugram, Haryana – 122016
India
Contact Persons
Shefali / Sanya / Akash
Number of Openings
100
Job Description
You will be aligned with Accenture’s Customer Support vertical, responsible for managing and resolving customer queries across international voice and chat channels. The role involves handling escalations, addressing customer complaints, and ensuring resolutions are provided within defined SLAs, transforming customer support into a value-generating service.
Key Responsibilities
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Handle international customer queries via voice and chat
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Resolve customer complaints and escalations effectively
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Ensure fault resolution and complaint closure within SLAs
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Deliver best-in-class customer experience
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Work as an individual contributor within a focused team scope
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Follow defined processes and operational guidelines
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Work in rotational shifts as required
What Are We Looking For
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Adaptable and flexible mindset
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Strong problem-solving skills
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Ability to perform under pressure
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Quick learning agility
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Result-oriented approach
Role & Responsibilities (Detailed)
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Solve routine customer issues using standard procedures
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Interact primarily within your team and direct supervisor
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Follow detailed instructions for daily tasks and new assignments
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Decisions will directly impact individual work outcomes
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Contribute as part of a team with a defined scope of work
Eligibility Criteria
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Experience: 1–4 years in International Voice & Chat Support
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Education: Undergraduate candidates can also apply
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Graduation: Not mandatory
Employment Details
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Role: Customer Success, Service & Operations – Other
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Industry Type: IT Services & Consulting
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Department: Customer Success, Service & Operations
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Employment Type: Full Time, Permanent
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Role Category: Customer Success, Service & Operations – Other
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