Company Introduction & Job Details
| Category |
Details |
| Company Name |
Infosys BPM |
| About Company |
Infosys BPM is the business process management arm of Infosys Ltd., providing end-to-end outsourcing services across industries like BFSI, healthcare, telecom, and retail. It focuses on digital transformation, automation, and delivering high-quality customer and operational services globally. |
| Industry |
BPM / BPO |
| Job Role |
Senior Process Lead (French Language – B2 & Above) |
| Department |
BFSI, Investments & Trading |
| Employment Type |
Full-Time, Permanent |
| Experience Required |
6 – 8 Years |
| Salary |
Not Disclosed |
| Job Location |
Chennai (Work from Office) |
| Openings |
8 Positions |
| Applicants |
Less than 10 |
| Posted On |
1 Day Ago |
Walk-in Interview Details
| Details |
Information |
| Interview Date |
11th April 2026 |
| Timing |
9:30 AM – 12:00 PM |
| Venue |
Infosys BPM, Core 1 & 2, Pacifica Tech Park, Rajiv Gandhi Salai (OMR), Navalur, Chennai – 600130 |
| Contact |
TA (Talent Acquisition Team) |
Job Summary
| Category |
Details |
| Designation |
Senior Process Lead |
| Job Level |
4A |
| Work Model |
5 Days Work from Office |
| Shift |
Evening Shift |
| Notice Period |
Immediate to 30 Days |
Key Responsibilities
| Area |
Responsibilities |
| Operations |
Handle daily operational tickets as per SOP |
| SLA Management |
Ensure delivery meets customer SLAs |
| Client Interaction |
Communicate with stakeholders and clients |
| Quality & Audit |
Perform quality checks and audits |
| Risk Management |
Identify and report process risks |
| Compliance |
Ensure adherence to governance and policies |
| Process Improvement |
Track feedback and drive improvements |
Technical Competencies
| Skill Area |
Requirements |
| French Language |
Minimum B2 level (mandatory) |
| Communication |
Fluent in French (spoken & written) |
| Analytical Skills |
Strong decision-making ability |
| Customer Service |
Strong client-handling skills |
| Tools |
MS Word, Excel, PowerPoint |
| Flexibility |
Open to extended hours and shift changes |
Eligibility Criteria
| Criteria |
Details |
| Education (UG) |
Any Graduate (Full-time) |
| Education (PG) |
Preferred (Commerce / Business Administration / Management) |
| Experience |
6–8 years relevant experience |
| Language Requirement |
B2 Level French Certification / Equivalent Degree |
Work Environment
| Aspect |
Details |
| Work Setup |
Work from Office (post certification) |
| Monitoring |
Camera-based monitoring for remote work scenarios |
| Shift |
Business-aligned evening shifts |
Documents Required
| Documents |
Details |
| Resume |
Printed updated resume |
| ID Proof |
Any 2 (PAN / Aadhaar / Passport / DL / Voter ID) |
| Education Docs |
10th, 12th, Graduation (all mark sheets & certificates) |
| Registration |
Candidate ID required on resume |
Important Instructions
- Register before attending the walk-in
- Mention Candidate ID on resume
- Carry original documents for verification
- Do not carry laptops or electronic devices
- Government ID mandatory for entry
Summary
This role is ideal for professionals with strong French language skills (B2+) and BFSI/BPO experience looking to move into a senior operations role with a global organization like Infosys BPM.
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