Company Introduction & Job Details
| Category | Details |
|---|---|
| Company Name | Infosys BPM |
| About Company | Infosys BPM is the business process management arm of Infosys Ltd., providing end-to-end outsourcing services across industries like BFSI, healthcare, telecom, and retail. It focuses on digital transformation, automation, and delivering high-quality customer and operational services globally. |
| Industry | BPM / BPO |
| Job Role | Senior Process Lead (French Language – B2 & Above) |
| Department | BFSI, Investments & Trading |
| Employment Type | Full-Time, Permanent |
| Experience Required | 6 – 8 Years |
| Salary | Not Disclosed |
| Job Location | Chennai (Work from Office) |
| Openings | 8 Positions |
| Applicants | Less than 10 |
| Posted On | 1 Day Ago |
Walk-in Interview Details
| Details | Information |
|---|---|
| Interview Date | 11th April 2026 |
| Timing | 9:30 AM – 12:00 PM |
| Venue | Infosys BPM, Core 1 & 2, Pacifica Tech Park, Rajiv Gandhi Salai (OMR), Navalur, Chennai – 600130 |
| Contact | TA (Talent Acquisition Team) |
Job Summary
| Category | Details |
|---|---|
| Designation | Senior Process Lead |
| Job Level | 4A |
| Work Model | 5 Days Work from Office |
| Shift | Evening Shift |
| Notice Period | Immediate to 30 Days |
Key Responsibilities
| Area | Responsibilities |
|---|---|
| Operations | Handle daily operational tickets as per SOP |
| SLA Management | Ensure delivery meets customer SLAs |
| Client Interaction | Communicate with stakeholders and clients |
| Quality & Audit | Perform quality checks and audits |
| Risk Management | Identify and report process risks |
| Compliance | Ensure adherence to governance and policies |
| Process Improvement | Track feedback and drive improvements |
Technical Competencies
| Skill Area | Requirements |
|---|---|
| French Language | Minimum B2 level (mandatory) |
| Communication | Fluent in French (spoken & written) |
| Analytical Skills | Strong decision-making ability |
| Customer Service | Strong client-handling skills |
| Tools | MS Word, Excel, PowerPoint |
| Flexibility | Open to extended hours and shift changes |
Eligibility Criteria
| Criteria | Details |
|---|---|
| Education (UG) | Any Graduate (Full-time) |
| Education (PG) | Preferred (Commerce / Business Administration / Management) |
| Experience | 6–8 years relevant experience |
| Language Requirement | B2 Level French Certification / Equivalent Degree |
Work Environment
| Aspect | Details |
|---|---|
| Work Setup | Work from Office (post certification) |
| Monitoring | Camera-based monitoring for remote work scenarios |
| Shift | Business-aligned evening shifts |
Documents Required
| Documents | Details |
|---|---|
| Resume | Printed updated resume |
| ID Proof | Any 2 (PAN / Aadhaar / Passport / DL / Voter ID) |
| Education Docs | 10th, 12th, Graduation (all mark sheets & certificates) |
| Registration | Candidate ID required on resume |
Important Instructions
- Register before attending the walk-in
- Mention Candidate ID on resume
- Carry original documents for verification
- Do not carry laptops or electronic devices
- Government ID mandatory for entry
Summary
This role is ideal for professionals with strong French language skills (B2+) and BFSI/BPO experience looking to move into a senior operations role with a global organization like Infosys BPM.
