HCLTech is a leading global IT services company offering solutions in IT services, engineering, cloud, AI, and business process outsourcing (BPO). It operates in over 60+ countries with a strong workforce.
- Global presence with 200,000+ employees
- Strong hiring for freshers in customer service & operations roles
- Focus on digital transformation and innovation
- Provides structured career growth and training
Job Details Table – Process Associate / Customer Service (Semi-Voice)
| Category | Details |
|---|---|
| Company Name | HCLTech |
| Role | Process Associate / Customer Service Representative (Semi-Voice) |
| Department | Customer Success & Operations |
| Industry Type | IT Services & Consulting |
| Employment Type | Full-Time, Permanent |
| Experience Required | Freshers / <1 Year |
| Salary | Best in Industry |
| Job Location | Bangalore |
| Openings | 50 |
| Applicants | 100+ |
Job Role Overview
| Description |
|---|
| Work in semi-voice customer service process |
| Handle billing, invoice, and order management queries |
| Support customers through calls + backend operations |
Roles & Responsibilities
| Key Responsibilities |
|---|
| Manage billing and invoice-related queries |
| Handle order management and dispute resolution |
| Provide customer support via semi-voice process |
| Ensure service quality and customer satisfaction |
Required Skills
| Skills |
|---|
| Excellent communication skills |
| Basic knowledge of finance/accounting processes |
| Problem-solving ability |
| Customer handling skills |
Eligibility Criteria
| Qualification |
|---|
| UG: B.Com, BBA, BA, BSc, BCA |
| PG: MBA, M.Com, MA |
| Not Eligible: BE/B.Tech, MCA, MSc (IT/CS) |
Additional Requirements
| Criteria | Details |
|---|---|
| Batch | 2024 & 2025 pass-outs |
| Experience | Freshers or <1 year |
| Shift | Flexible (Night shift included) |
| Work Mode | Work From Office |
Perks & Benefits
| Benefits |
|---|
| Cab facility |
| International training |
| Global exposure |
| Excellent work environment |
| Career growth opportunities |
Application Process
| Details |
|---|
| Send your profile to: priyankas.manna@hcltech.com |
| Include: Name, Mobile No, Qualification, Year of Passing, Location, Shift flexibility |
Quick Summary
-
- Role: Process Associate (Semi-Voice)
- Company: HCLTech
- Location: Bangalore
- Eligibility: Commerce/Management Freshers
- Shift: Flexible/Night
- Openings: 50
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