Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Vacancy summary details :
- Company Name: Amazon
- Location :Bengaluru
- Post Name:Operations Support
- Qualification: Any Graduate
- Experience:00-03+Years
- No of Vacancies: 50
- Salary:3.75-4.25 Lacs P.A.
Time and Venue:
Job Description
This opportunity is for External candidates only.
Dear Candidate,
This is a 6 months contract role with Amazon (on Amazons pay roll)
We are looking for candidates who are graduate (have degree certificate) and are interested to work for a non-tech role.
This role requires candidates to work from Bangalore location, shift time- 8 AM to 5 PM, work from office role.
Relocation/accommodation is not provided for this role.
*INR 3.95 is non negotiable for freshers, range is for experienced candidates.
We are looking for immediate joiners only.
Please ignore if you are currently working in amazon.
Please note the agenda for the day below. T
In this drive you can expect the below process:
Screening (By recruiter) > Assessment(s) > 1 round of interview
This will a full day event please plan your day accordingly.
Job description:
Amazon is seeking highly motivated Machine Learning Data associates for its Fulfillment by Amazons (FBA) Support Operations site in Bangalore. FBA is a growing business built around Amazons world class capability in Ordering, Fulfillment, Transportation and Customer Service. By leveraging our current scale and supply chain, FBA can provide a low cost alternative for fulfillment and enable sellers to rapidly grow their business. As mentioned by Jeff Bezos, Founder of Amazon.com, in his annual letter to shareholders, FBA is one of the strategic long term opportunities for the company to improve the lives of sellers and buyers while leveraging our billion dollar logistics infrastructure to generate increasing free cash flow and triple digit return on invested capital. Our long term vision is that customers can order and receive a sellers product the same day anywhere in the world. Support Operations role in FBA is to support Sellers with financial related questions and ensure they are addressed in accordance with policy. We believe consistency is the foundation to the world class service we provide our Sellers and Support Operations is at the center of ensuring consistent and fair evaluation of Seller inquiries..
Key job responsibilities include:
- Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests.
- Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing only, no phones).
- Achieving weekly productivity and quality targets. A day in the life Consistently improving Seller experience About the team Mission – To mitigate business risk while driving an excellent customer experience Internal job description Loop competencies
Basic qualifications
- Bachelors Degree
- Experience with Microsoft Office, including Outlook, Word, and Excel
- Exceptional analytical, logical and data gathering skills
- Excellent communication and comprehension skills
- Excellent problem solving skills Preferred qualifications
- Experience in a production environment and proven track record of achieving productivity and quality targets.
- Previous experience in a contact center environment.
- Experience in problem solving, including the ability to recognize non-obvious patterns
- Experience in prioritizing multiple tasks of competing priority with the ability to meet deadlines.
- Ability to maintain high levels of confidentiality and data security standards.
- A strong attention to detail and the ability to work independently in a fast-paced and rapidly changing environment.
- A bias for action and an ability to deal with ambiguity. Can work effectively and drive change in loosely defined situations.
- Clear oral and written communication skills.
- Experience with fraud or risk investigations.
- Experience in payments & banking domain.
- Demonstrated positive, results oriented attitude.
- Excellent team player capable of learning and sharing knowledge in a team environment.
We will reach out to you for further process in the subsequent emails.
Please note: Hiring is for limited openings. We will invite candidates on first come first serve basis.
