Accenture is a global leader in IT services, consulting, and business process outsourcing (BPO) headquartered in Dublin, Ireland. It operates in 120+ countries and serves clients across industries like banking, healthcare, telecom, and technology.Accenture is known for its customer service operations, digital transformation solutions, and strong career growth opportunities, especially for roles in international voice processes and customer support.
Accenture Walk-in Drive – Job Details
| Category |
Details |
| Company Name |
Accenture |
| Job Role |
International Customer Support (Voice Process) |
| Industry |
IT Services & Consulting |
| Department |
Customer Success, Service & Operations |
| Role Category |
Customer Support / Voice Process |
| Employment Type |
Full Time, Permanent |
| Experience |
1 – 4 Years |
| Salary |
Not Disclosed |
| Job Location |
Gurugram |
| Openings |
50 Positions |
Eligibility Criteria
| Category |
Details |
| Qualification |
Undergraduate / Graduate |
| Experience |
1–4 years in International Voice Process |
| Shift |
Rotational shifts |
| Skills |
Good communication and customer handling |
Key Responsibilities
| Responsibility |
Description |
| Customer Support |
Handle international customer queries via calls |
| Issue Resolution |
Resolve complaints and provide solutions |
| Escalation Handling |
Manage dissatisfied customers and escalations |
| SLA Management |
Ensure issues are resolved within defined timelines |
| Team Collaboration |
Work with team and supervisors for solutions |
Required Skills
| Skill |
Description |
| Communication Skills |
Strong English communication |
| Problem Solving |
Ability to resolve customer issues |
| Adaptability |
Work in fast-paced environment |
| Learning Ability |
Quick learner |
| Pressure Handling |
Ability to perform under pressure |
| Customer Focus |
Deliver high-quality service |
Walk-in Interview Details
| Category |
Details |
| Walk-in Dates |
18 March – 19 March 2026 |
| Interview Time |
11:00 AM – 2:00 PM |
| Interview Venue |
Accenture Tower 9, Candor Tech Space, Old Delhi-Gurgaon Road, Sector 21, Dundahera, Gurugram – 122016 |
| Contact Persons |
Shefali / Sanya |
Important Notes
| Notice |
Details |
| Role Type |
Individual contributor role |
| Work Nature |
Routine problem-solving with guidelines |
| Shift |
Rotational shifts required |
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