WNS Holdings Walk-in Drive | Voice Specialist | B.Com, B.B.A/B.M.S, B.A, BCA Freshers & Experience | 18th – 21st February 2025 | 40 Openings
Are you looking for a rewarding career in customer support and voice-based services? WNS Holdings is conducting a walk-in drive from 18th to 21st February 2025 for the role of Voice Specialist. This opportunity is open to freshers and experienced candidates with a qualification in B.Com, B.B.A/B.M.S, B.A, or BCA.
Walk-in Drive Details
📅 Date: 18th – 21st February 2025
📍 Location:WNS Global Services, Plot 8A, Rmz Centennial, Kundalahalli Main Road, Whitefield, Epip Zone, Brookefield, Bengaluru, Karnataka 560048
🎓 Qualification:
- B.Com, B.B.A/B.M.S, B.A, BCA
💼 Role: Voice Specialist
📝 Experience: Freshers & Experienced candidates
📌 Openings: 40 positions available
Job description
Role & responsibilities Respond to customer queries through Voice Support/Email
- Research and resolve customer issues using the tools and applications provided
- Identify and escalate issues to supervisors wherever necessary
- Document all calls as per the standard operating procedures
- Follow up on customer calls wherever necessary
- Identify and escalate to management any deviations observed in the call trends
- Maintain expected Quality Targets
- Must ensure the Average Handling Time, Average Speed of Answer and Answer Rate targets are met.
- Meet internal Production, Utilization and Productivity target.
Preferred candidate profileRequired Qualifications:
- Preferred Commerce Graduate from a recognized university
- (Technical Graduate’s and Postgraduates are NOT eligible like BE, BTech,MBA, MTech, MCA)
- Proficient in computer applications.
- Excellent listening, verbal and written communication skills
- Good logical, analytical and problem solving abilities
- Attention to detail and accuracy
- Good interpersonal skills and strong client focus
- Ability to communicate clearly, concisely and effectively.
How to Apply?
📩 Walk in with your updated resume, ID proof, and educational certificates between 18th – 21st February at the venue mentioned above.
