HCLTech Mega Walk-In Drive – Order Management (US Shift) | Bangalore | 1st & 2nd February
🚀 Kickstart Your Career with HCLTech! Exciting Walk-In Drive for Order Management Role in Bangalore!
Are you looking for a rewarding career in Order Management? HCLTech is conducting a Mega Walk-In Drive for talented professionals to join our dynamic team. If you have excellent communication skills and experience in order processing, this is your chance to work with a leading global technology company!
🔹 Role: Order Management (US Shift)
📍 Location: HCL Technologies Limited 8th Floor Unit-B Aviator Building ITPL SEZ Whitefield Road, Bengaluru, Karnataka 560066
📆 Walk-In Dates: 1st February – 2nd February
🕘 Timings:10.30 AM – 2.00 PM
Note: Telecom experience is mandatory
Shift: US Shift (WFO)
1.-Analyst
Exp required 2+ Yrs
2.Senior Analyst
Exp required- 4+ Yrs
Responsibilities include:
- Order verification (OVC) and Order Entry
- Validate the pre-order received and refer it back to the Client Sales team if additional information is needed
- Validate technical/site details
- Gather and verify data with the customer, including:
- Customer name and technical/site contacts, site readiness
- Products ordered, product intervals, and customer delivery date requirements
- Review order status communication plan
- Obtain Customer Service Record (CSR) for porting requests submitted through the client order to cash platform
- Scrub and validate CSR to ensure numbers on the pre-order match those on the CSR
- Reserve appropriate telephone numbers (VOIP Orders)
- Confirm that all documentation and customer information provided by Sales, Solution Architect, Global Client Services, and the Customer is complete
- Update and complete order information
- Submit orders to provisioning
- Manage fallout/exception orders, including:
- Tracking assigned orders, resolving order fallout tasks, and driving resolution of order rejections
- Escalating to supplier organizations on orders requiring action
- Confirming that all pre-work activities related to activation are complete
- Coordinating test and installation, scheduling activation
- Perform all Order Management fallout functions related to groups of orders for a single client or project
- Provide senior-level support for escalated orders, high visibility clients, and high revenue orders
- Update price impacting quotes for change orders
- Manage and resolve fallout in specialty areas such as circuit provisioning and network builds
- Provide vendor partner oversight
- Coordinate CPE (circuit provisioning) delivery and managed services activation (if applicable)
- Ensure order completion and validate order sent to billing
Skills and Qualifications:
- General knowledge of Telecommunications, Networking Technologies, and Solutions
- SFDC tool & processes knowledge
- Ability to deliver written and verbal messages with customers
- Critical thinking in the decision-making process
- Technical aptitude and forward thinking
- English literacy and numeracy
- Strong customer service focus with a drive to deliver a world-class customer experience
- Clear, confident communicator with strong written and verbal presentation skills
- Ability to work independently and as part of a team
- Perform well under pressure to meet deadlines
- High attention to detail, data accuracy, and quality of input
- 5+ years of demonstrable experience in a B2B/Corporate environment
- Problem management and strong analytical skills
