Amazon Recruiting Any Graduate for the position HR Contact Center Associate .This position requires Any Graduate with prior experience. Interested and eligible candidates have to apply with like arranged at bottom of this post. This vacancy available from 15th Nov 2022 and will expire soon .We are recommended to apply as earliest for early shortlist . Shortlisted candidates have to go through selection process( Test, Interview rounds ) for selection for the position.
Summary of Vacancy- HR Contact Center Associate
Company Name | Amazon |
Location | Hyderabad/Secunderabad (WFH during Covid) |
Salary Offering | ₹ 1,50,000 – 4,50,000 P.A. |
Hiring Designation | HR Contact Center Associate |
Experience Required | 00-05+Years |
Qualification | Any Graduate |
No Vacancy | 300 |
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Job Role or Description
- Positions are based in the following states in India: 1. Karnataka 2. Tamil Nadu 3. Telangana 4. Maharashtra 5. Uttar Pradesh Candidates should relocate to above states before joining date, However when return to work happens, you have to relocate to Hyderabad and start working from office. Shifts: Night shifts Salary: 4,61,000 INR PA Contractual role for 5 to 7 months Job Description: Join Amazon’s Employee Resource Center (ERC) team and help make a difference for all Amazonians. The ERC provides HR assistance to Amazon employees, in the form of accurate, consistent, and timely responses to inquiries from various contact channels phone, web case and chat. The ERC primarily exists to help Amazon employees find answers to their questions and solve their complex HR problems. The ERC team is comprised of approximately 900 associates supporting Amazon employees in 49 countries and 14 languages. ERC associates are located in nine locations globally. We are currently growing our team of Virtual HR Contact Center Associates that are dedicated to servicing the disability, leave, and accommodation space. In this role, team members interact directly with Amazon employees in a way that builds trust by providing accurate information and resolving issues. The virtual contact center associate must be able to ask probing questions to fully understand the issue, follow business processes with high attention to detail, use multiple resources effectively to find the right information and communicate effectively to the employee. A high degree of ownership, strong communication skills, and the ability to handle sensitive situations with care are essential for this position. This is a seasonal position with an anticipated assignment of 5-7 months, subject to business needs. **As an HR Contact Center Associate that supports disability, leave, and accommodation, your responsibilities will be:** * Serve as the first point of contact for leave, disability, and accommodation related questions * Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus * Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate when these cannot be resolved * Build customer trust through empathetic personalized conversations * Receive queries via phone and log contacts into the shared service case management system * Work closely with partner teams to keep up to date on process changes, partner for quick resolution of cross-functional issues, and consult to improve processes * Have the flexibility to work a variable shift between 5:00 PM IST- 8:30 AM IST Sundays to Saturdays, subject to business needs.
Company Profile Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
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