Wipro hiring Any graduate – BA, B.Com, B.Sc. (Non-Technical), MA, M.Com, part time MBA, PGDM with 1 – 3 years experience for Associate (Process: UK HR Operations – Voice process) at Airoli East Mumbai.Wipro is an Indian multinational corporation that provides information technology, consultant and business process services. It is one of the leading Big Tech companies.
Summary:Excellent communication skills are mandatory.Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.Follow standard processes and procedures to resolve all client queries.Resolve client queries as per the SLAs defined in the contract.Maintain logs and records of all customer queries as per the standard procedures and guidelines.
