Genpact is a global professional services and digital transformation company, originally part of GE (General Electric) and now an independent organization listed on the NYSE (G). Headquartered in New York, USA, Genpact operates in 30+ countries and employs over 140,000 professionals.The company provides services in customer operations, finance & accounting, analytics, AI, and digital transformation, helping global enterprises improve efficiency and innovation.
Genpact Walk-in Drive – Job Details
| Category |
Details |
| Company Name |
Genpact |
| Job Role |
Process Associate / Process Developer (Customer Service – Voice) |
| Industry |
BPM / BPO |
| Department |
Customer Success, Service & Operations |
| Role Category |
Voice / Blended |
| Employment Type |
Full Time, Permanent |
| Experience |
0 – 5 Years |
| Salary |
Not Disclosed |
| Job Location |
Gurgaon (Delhi NCR) |
| Openings |
22 Positions |
Eligibility Criteria
| Category |
Details |
| Qualification |
Any Graduate (Except Law/Diploma) |
| Experience |
Freshers & Experienced (Voice process preferred) |
| Work Mode |
Work From Office |
| Shift |
Flexible (including weekend shifts) |
Key Responsibilities
| Responsibility |
Description |
| Customer Support |
Handle customer queries via voice calls |
| Issue Resolution |
Identify and resolve customer problems |
| Data Collection |
Support account recovery and process data |
| Process Adherence |
Follow company and client guidelines |
| Escalation Handling |
Escalate complex issues or product bugs |
| Customer Experience |
Ensure high customer satisfaction |
Required Skills
| Skill |
Description |
| Communication Skills |
Strong English communication with neutral accent |
| Analytical Skills |
Ability to understand and resolve customer issues |
| Customer Focus |
Deliver quality service to customers |
| Problem Solving |
Identify and fix issues efficiently |
| Teamwork |
Work independently and with teams |
Walk-in Interview Details
| Category |
Details |
| Walk-in Date |
19 March 2026 |
| Interview Time |
11:00 AM – 2:00 PM |
| Interview Venue |
Genpact, Plot No. 22B, Oswal Buildings, Udyog Vihar, Sector 18, Gurugram, Haryana – 122015 |
Documents Required
| Document |
Requirement |
| Resume |
2 Copies |
| Passport Size Photos |
2 (one pasted on resume) |
| ID Proof |
Original Aadhaar Card |
Why Join Genpact
| Benefit |
Description |
| Career Growth |
Opportunities in AI, analytics, and digital operations |
| Learning |
Continuous training and mentorship |
| Global Exposure |
Work with international clients |
| Work Culture |
Inclusive and innovation-driven environment |
Important Note:
Genpact does not charge any fees for hiring. Be aware of fraudulent job offers.
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