Wipro Walk-in Interview for Backoffice Associates – 2nd April, 11:00 AM – 12:30 PM
Location: Airoli Openings: 200 Experience Level: Freshers & Experienced (0-36 Months)
Wipro is hiring Backoffice Associates for a Non-Voice Process in HR Operations. This is an excellent opportunity for candidates looking to build their careers in a dynamic and professional environment.
Job Role & Responsibilities:
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- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
- Follow standard processes and procedures to resolve all client queries.
- Resolve client queries as per the SLAs defined in the contract.
- Maintain logs and records of all customer queries as per the standard procedures and guidelines.
Eligibility Criteria:
- UG: B.Sc, B.Com, B.A in any specialization.
- PG: MA, M.Com, Part-time MBA, PGDM.
- B.Tech & Full-time MBA Freshers are NOT eligible.
- Must be flexible to work in fixed evening shifts (5 days working, Sat-Sun off).
- Immediate joiners or those available within 10-15 days preferred.
Work Location: Airoli, Mumbai Shift: Evening Shift (2-Side Cab Service Available)
Required Skills:
- Basic MS Excel and Data Management skills.
- Good communication and problem-solving skills.
Mandatory Documents to Carry:
- Updated Resume (Hardcopy)
- Original ID Proof (Aadhaar and PAN)
Don’t miss this opportunity to join a global leader! Visit Wipro’s Airoli office for the walk-in interview and kickstart your career.
Walk-in Details:
- Date: 2nd April
- Time: 11:00 AM – 12:30 PM
- Location: Gigaplex Building 3, Mindspace – Airoli West, 3rd Floor, Plot no. 1.T.5, MIDC, Airoli – 400708
Anonymous
IT graduates are eligible or not for this position.