HCLTech is a global IT services and consulting company known for its expertise in digital transformation, cloud, engineering, and business process services.
It provides strong career opportunities in IT support, digital operations, and advertising technology roles.
Job Details Table
| Category | Details |
|---|---|
| Company Name | HCLTech |
| Job Role | Ad Operations (Customer Support – Chat/Tech) |
| Department | Customer Success & Operations |
| Employment Type | Full Time, Permanent |
| Industry Type | IT Services & Consulting |
| Experience Required | 1 – 6 Years |
| Location | Hyderabad (HITEC City) |
| Openings | 20 |
Walk-in Interview Details
| Details | Information |
|---|---|
| Date | 28 March 2026 |
| Time | 10:00 AM – 2:00 PM |
| Venue | Phoenix Avance Business Hub, HCLTech Office |
| Area | HITEC City, Hyderabad |
| Contact | Ashish / Kiran |
Job Summary
| Aspect | Details |
|---|---|
| Process Type | Chat + Technical Support |
| Domain | Digital Advertising / Ad Operations |
| Work Mode | Work from Office |
| Shift | US Shift (Night Shift) |
Key Responsibilities
| Area | Responsibilities |
|---|---|
| Chat Support | Handle customer queries via chat |
| Troubleshooting | Resolve technical issues |
| Campaign Support | Assist in ad campaign operations |
| Ad Ecosystem | Work with advertisers/publishers |
| Analysis | Understand performance & tools |
Eligibility Criteria
| Requirement | Details |
|---|---|
| Education | Any Graduate |
| Experience | Minimum 1 year (chat/tech support) |
| Shift | Must be comfortable with US shifts |
| Mode | Work from office |
Required Skills
- Chat support experience
- Basic HTML, CSS, JavaScript knowledge
- Understanding of digital ads / marketing
- Web fundamentals (cookies, tracking pixels)
- Strong communication skills
Benefits
| Benefit | Details |
|---|---|
| Cab | Both sides (chargeable) |
| Work Days | 5 days (Sat-Sun off) |
| Exposure | Digital advertising domain |
| Growth | IT + AdTech career |
Role Highlights
| Aspect | Summary |
|---|---|
| Level | Entry to Mid-level |
| Domain | AdTech / Digital Marketing |
| Growth | High-demand digital field |
| Work Type | Chat + Tech support |
Why This Opportunity is Good
- Entry into AdTech / Digital Marketing domain
- Work with top IT company (HCLTech)
- Fixed weekend off (rare in BPO jobs)
- Good transition to digital marketing roles later
Important Notes
- Requires minimum 1 year experience (not for freshers)
- Must have basic technical + ad knowledge
- Night shift mandatory
Final Insight
This is a great opportunity if you want to:
Move into digital marketing / AdTech field
Combine tech + operations skills
Build a career beyond normal BPO roles
My Honest Suggestion (Important for You)
If you are:
- Fresher → Not eligible for this role
- 1+ year experience → Good option
Better fresher options from your list:
eClerx (Finance)
Cognizant (Non-voice)
Wipro (Content moderation)
