Walk-in Drive – Customer Support Voice Process (US Shift) | Cognizant – Chennai

Company Introduction

Cognizant is a leading global IT services and Business Process Management (BPM) company that helps organizations modernize technology, reimagine processes, and transform customer experiences. With a strong presence across the US, UK, and Asia, Cognizant is known for its inclusive work culture, global exposure, and structured career growth, making it a top employer for professionals in the BPO and customer service domain.

 Walk-in Drive Overview

• Role: Customer Support – International Voice Process (US Shift)

• Experience: 3 – 6 Years

• Openings: 150

• Employment Type: Full-Time, Permanent

• Industry: BPM / BPO

• Department: Customer Success, Service & Operations

• Salary: Not Disclosed

 Job Location

Chennai – Sholinganallur (ELCOT SEZ)

 Interview Details

• Interview Date: 20th February

• Time: 9:30 AM – 12:30 PM

Walk-in Venue:
Cognizant Technology Solutions (CTS)
SEZ Ave, ELCOT SEZ, Sholinganallur,
CKC, SDB-1 Ground Floor (Right Wing – ODC),
Chennai, Tamil Nadu

 Roles & Responsibilities

• Provide customer support via calls, emails, and chats

• Handle international client queries efficiently

• Resolve customer issues within defined timelines

• Maintain interaction records in CRM systems

• Deliver high-quality customer service experience

• Collaborate with team members to achieve targets

• Participate in training for product & process knowledge

 Eligibility Criteria

• Any Graduate

• 3 – 6 years experience in BPO / Call Center

• Experience in International Voice (US/UK) process

• Excellent verbal & written English communication

• Comfortable working in US night shifts

• Flexible for rotational shifts

 Preferred Skills

• Strong soft skills training certification

• Certifications like VNA / BPO / CSE preferred

• Customer handling & conflict resolution skills

• CRM tools knowledge

 Salary & Benefits

• Competitive salary (as per company standards)

• Global process exposure

• Corporate work environment

• Career growth opportunities

• Skill enhancement training programs

 How to Apply

• Walk in directly with updated resume

• Carry valid ID proof & documents

• Reach venue within reporting time