Wipro is a global leader in IT services, consulting, and business process outsourcing. With a strong presence across international markets, Wipro offers excellent career opportunities in customer support and healthcare processes.
Job Details
| Category | Details |
|---|---|
| Role | Senior Customer Care Executive (Inbound Voice – US Healthcare) |
| Department | Customer Success, Service & Operations |
| Experience | 1 – 4 Years |
| Qualification | Any Graduate (Non-Technical Preferred) |
| Job Location | Kolkata |
| Employment Type | Full Time, Permanent |
| Industry | IT Services & Consulting |
| Openings | 10 |
| Salary | ₹2 – 5 LPA |
| Shift | Night Shift (US Process) |
Walk-in Interview Details
| Details | Information |
|---|---|
| Dates | 24th April – 8th May 2026 (Mon–Fri) |
| Time | 11:00 AM – 12:30 PM |
| Venue | Wipro Gate 1, Reception Area, Plot No. 8 & 9, Block DM, Sector V, Salt Lake, Kolkata – 700091 |
| Contact | Saswata Ghosh |
Job Summary
- Handle inbound calls for US healthcare process
- Assist customers with queries and issue resolution
- Deliver high-quality customer service
- Work in an international voice support environment
Key Responsibilities
- Manage inbound customer calls efficiently
- Resolve queries and provide accurate information
- Maintain quality and service standards
- Handle complex customer interactions professionally
Skills Required
- Excellent communication skills (English)
- Accent neutralization ability
- Strong customer handling skills
- Ability to work in night shifts
Eligibility Criteria
- Graduates only (Technical degrees not eligible)
- 1+ year experience in international voice process
- Full-time students not eligible
- Must be comfortable with Work From Office
Important Notes
- Fixed night shift with rotational week offs
- Self-travel required (transport restrictions may apply)
- Immediate joiners preferred
Why Join?
- Opportunity in US healthcare domain
- Work with a reputed global company
- Growth in international customer support roles
