Wipro, a global leader in IT and business process management, is conducting a Walk-In Drive for the US Premium International Voice Process role at its Gurgaon campus. This is an excellent opportunity for freshers and experienced professionals to build a career in international customer service with one of India’s top employers.
📍 Walk-In Details:
Date: 7th October 2025 (Tuesday)
Time: 12:00 PM – 1:30 PM
Venue: Wipro, Candor Tech Space, Building No.02, Ground Floor (Interview Area), Sector 48, Tikri, Gurgaon, Haryana – 122001
Contact Person: Yatharth Srivastava
Openings: 100
💼 Role: US Premium International Voice Process
Experience: 0 – 3 Years
Location: New Delhi / Gurugram / NCR
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full-Time, Permanent
Shift: Night Shift (US Process)
Work Mode: 5 Days Work from Office (Saturday & Sunday Fixed Off)
Cab Facility: Both Sides Provided
📝 Job Description:
- Handle inbound customer service calls for US-based clients.
- Deliver timely and accurate solutions while maintaining high productivity.
- Ensure first-call resolution and meet client-defined Service Level Agreements (SLAs).
- Maintain quality and accuracy in all interactions (calls, chats, and emails).
- Document queries, follow-up effectively, and ensure issue resolution.
- Contribute to process improvements and operational efficiency.
🎯 Required Skills & Qualifications:
- Excellent verbal and written communication skills in English.
- 0–36 months of experience in international voice process (preferred).
- Strong computer proficiency and basic MS Office knowledge.
- Flexible to work in rotational shifts (Night).
- Graduates from B.Com, B.A, BBA, BCA, BHM, B.Sc (except IT, Stats, Math Hons., Eco Hons.).
- B.Tech / MBA candidates must have at least 6 months of international BPO experience.
- Freshers with excellent communication are welcome.
📌 Additional Information:
- Performance-based incentives.
- Defined career growth roadmap and skill development support.
- Collaborative and inclusive work culture.
- Ensure to carry:
- Updated Resume
- ID Proof (Mandatory)
- Educational & experience certificates (if applicable)
📧 Email for Resume Submission:
Send your resume to yatharth.srivastava1@wipro.com
Subject Line: US Customer Service Representative
Join Wipro’s global customer support team and become part of a world-class organization that values talent, learning, and excellence!
