American Express India is hiring Customer Service Representatives for its Voice Process team in Gurugram. This opportunity is ideal for candidates with experience in customer support, inbound/outbound voice operations, and banking or financial services environments.
Job Details
| Category | Details |
|---|---|
| Company | American Express |
| Job Role | Customer Service Representative – Voice |
| Industry Type | BPM / BPO |
| Department | Customer Success, Service & Operations |
| Employment Type | Full Time, Permanent |
| Experience | 1 – 6 Years |
| Salary | ₹6.5 – ₹8.5 LPA |
| Qualification | Graduation Not Required |
| Job Location | Gurugram (Sector 74A) |
| Openings | 10 |
| Shift Timing | 24×7 Rotational Shifts |
About the Role
At American Express Global New Accounts (GNA), the team handles approval and processing of customer applications while delivering exceptional customer service to US card applicants and card members. The role involves both inbound and outbound customer interactions.
Key Responsibilities
- Timely and error-free processing of card applications
- Provide excellent customer service to US customers
- Analyze customer profiles and available data
- Handle inbound and outbound voice support
- Maintain confidentiality and compliance standards
- Support audits, compliance, and operational processes
- Act as a brand ambassador for American Express
Required Skills
- Excellent communication skills
- Strong interpersonal and analytical skills
- Attention to detail
- Basic computer knowledge
- Ability to work in a fast-paced customer service environment
Eligibility Criteria
- Minimum 1 year of relevant experience in voice/customer service roles
- Comfortable working in rotational shifts
- Experience in banking, financial services, or customer operations preferred
Employee Benefits
- Competitive salary and bonus incentives
- Medical, dental, vision, and life insurance benefits
- Wellness and mental health support programs
- Career development and training opportunities
- Flexible working arrangements based on business requirements
- Paid parental leave benefits
Contact Details
- HR Contact: Palak
- Phone: 9990028366
- Email: palak.sajjan2@aexp.com
