Mphasis is a global IT and BPO company delivering services in banking, insurance, customer support, and digital transformation. It is well known for international voice and back-office operations.
- Global presence with BFSI clients
- Strong hiring in international voice process roles
- Opportunities for early-career professionals
- Focus on customer experience and digital services
Job Details Table – Customer Support Officer (International Voice)
| Category | Details |
|---|---|
| Company Name | Mphasis |
| Role | Customer Support Officer (International Voice) |
| Department | Customer Success & Operations |
| Industry Type | IT Services & Consulting |
| Employment Type | Full-Time, Permanent |
| Experience Required | 6 Months – 4 Years |
| Salary | Not Disclosed |
| Job Location | Bengaluru |
| Openings | 1 |
| Applicants | 21 |
Walk-In Interview Details
| Category | Details |
|---|---|
| Walk-in Date | 9th April |
| Time | 10:00 AM – 1:00 PM (Interview: 11:00 AM – 1:30 PM) |
| Venue | Mphasis, Bagmane World Technology Center, Mahadevapura, Bangalore – 560048 |
| Contact Person | Bhavya Periyadan |
Job Role Overview
| Description |
|---|
| Work in international voice customer support |
| Handle inbound & outbound calls |
| Provide solutions to global customers |
Roles & Responsibilities
| Key Responsibilities |
|---|
| Handle inbound and outbound customer calls |
| Resolve customer queries efficiently |
| Coordinate with internal teams |
| Follow call handling guidelines |
| Meet KPIs/KRAs (performance targets) |
Required Skills
| Skills |
|---|
| Strong English communication (verbal) |
| Active listening & problem-solving |
| Ability to handle difficult conversations |
| Customer service mindset |
Eligibility Criteria
| Qualification |
|---|
| Graduation not mandatory |
Additional Requirements
| Criteria | Details |
|---|---|
| Experience | Minimum 6–12 months in international voice |
| Shift | Rotational / Night shift |
| Work Mode | Work From Office |
| Joining | Immediate joiners only |
Documents Required
| Documents |
|---|
| Resume (hard copy) |
| Aadhaar Card (original) |
| Education & experience documents |
Quick Summary
- Role: Customer Support Officer (International Voice)
- Company: Mphasis
- Location: Bangalore
- Walk-in: 9th April
- Experience: 6 months – 4 years
- Shift: Night/Rotational
