WNS Released Job Openings On 19/05/2023.Eligibility Criteria / Educational Qualification, Official Notification, Apply Online Form Link & Other Relevant Details for WNS s Recruitment 2023 are provided below. Interested and eligible candidates can submit application along with resume.
Vacancy Details:
WNS Recruiting Any Graduates with 04-07+years experience for Operations Manager position.Complete Details for the Operations Manager as follows.
Important Details :
- Location : Gurgaon/Gurugram
- No of Vacancies:NA
- Details of Salary: NA
- Opening date for online Application:19/05/2023
- Mode of application :Walk In
- Time and Venue : 22nd May – 23 May , 12.00 PM – 3.00 PM
World Tech Park, Tower A2-A3, 11th floor, Sector -30, Gurgaon. Nearesr Metro station – IFCCO ChowkContact – Karishma
Job Description/Skills Required
Job Purpose:
As a Team Leader, you will be responsible for leading a team of customer service representatives to ensure that the highest level of service is provided to customers. You will be accountable for managing and motivating the team to meet and exceed performance targets and to ensure that operational objectives are achieved.
Key Responsibilities:
- Manage a team of customer service representatives to deliver excellent customer service to clients.
- Set and monitor team performance targets and provide coaching and feedback to improve performance.
- Develop and implement training programs to enhance the team’s skills and knowledge.
- Conduct regular team meetings to discuss performance and resolve any issues.
- Monitor and analyze team performance data to identify trends and implement corrective actions.
- Ensure compliance with company policies and procedures and maintain a high level of professionalism at all times.
- Manage employee schedules and ensure appropriate staffing levels are maintained.
- Act as a liaison between the team and management to communicate operational issues and ensure alignment with company goals.
- Participate in recruitment and selection processes as needed.
Interested candidates can share their CV at karishma3@wns.com
About Company: WNS is a leading global Business Process Management (BPM) company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Healthcare, Insurance, Manufacturing, Media and Entertainment, Professional Services, Retail & Consumer Packaged Goods, Telecom and Diversified Businesses, Shipping and Logistics, Travel and Leisure and Utilities.
