Wipro Walk-in Drive | Associate ā Backoffice (US HR Operations) | 5th March 2025 | Freshers & Experienced
š¢ Kickstart Your Career with Wipro!
Wipro is hiring freshers and experienced candidates for the role of Associate ā Backoffice (US HR Operations). If you are a B.Com, M.Com, MBA/PGDM, BA, or MA graduate, this is a great opportunity to join a leading global company.
š¹ Walk-in Details
š
Date: 5th March 2025
š Location: Gigaplex Building 3, 3rd Floor, Airoli West, near patni ground. Airoli – 400708
š Time: 11.00 AM – 12.30 PM
Job description
Looking for Backoffice Associates for Airoli Location
Work location : AiroliĀ Exp: 0-3 Years (Freshers are also welcome)
Non Voice Process
(Both Side Cab)Night Shift only
Service Agreement- 1 year
Role & responsibilities
Associate (Process: US HR operations)
Work Experience
0-36 months
Summary
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
- Follow standard processes and procedures to resolve all client queries.
- Resolve client queries as per the SLAs defined in the contract.
- Maintain logs and records of all customer queries as per the standard procedures and guidelines.
Relevant Experience
Any/Basic MS ExcelĀ Category
Back office/Data handling or data managementĀ Working Conditions
Fixed evening shift (5 days working). Saturdays and Sundays are fixed off.Ā Service Agreement
Applicable for 1 year (Mandatory)Ā Education Skills
Any graduate – BA/B.Com/B.Sc (non-technical), MA, M.Com, part time MBA, PGDM
B.Tech & MBA full time freshers are not eligible
NoteĀ : Looking for immediate joiners or who can join within 10-15 days
Donāt miss this opportunity to start or advance your career in HR Operations with Wipro!
Anonymous
Intrested in this role