Embark on an exciting career journey with Wipro, a global leader in technology services and consulting. Wipro is conducting a walk-in drive on 23rd January 2025, exclusively for graduates and postgraduates from diverse non-technical fields. If you’re a recent graduate or an experienced professional with qualifications such as BA, B.Com, B.Sc. (Non-Technical), MA, M.Com, part-time MBA, or PGDM, this is your golden opportunity to join an organization that values innovation, inclusivity, and professional growth.
Job description
Requirements – Associate (UK HR operations – Voice Process)Work Experience – 24-48 months
Summary
- Excellent communication skills are mandatory.
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
- Follow standard processes and procedures to resolve all client queries.
- Resolve client queries as per the SLAs defined in the contract.
- Maintain logs and records of all customer queries as per the standard procedures and guidelines.
Relevant Experience – Minimum 18+ months of experience in international voice process
Category – International customer service
Required Document – Voter id or Passport is mandatory
Working Conditions – Afternoon shift (5 days working). Saturdays and Sundays are fixed off
Transport – One way transport will be provided.
