Wipro hiring Any Graduate / Non-Tech (BA, BBA, BCA, BCom, MBA-Part Time) with 0-5 years (International Voice Process) experience for Analyst position at Gurgaon (Udyog Vihar).Wipro (stylized in lower case as wipro) is an Indian multinational corporation that provides information technology, consultant and business process services. It is one of the leading Big Tech companies.
Job Description:
1. Maintain quality service by enforcing quality standards, analysing and resolving clients problem and recommending system improvement.
2. Define objectives identified and evaluate trends and options choose a course of action and evaluate outcomes.
3. Develop, coordinate and enforce systems, policies, procedures and productivity standards.
4. Adhere to compliance and generate control reports.
5. Accomplish staff results by communicating job expectations planning monitoring and appraising job results.
6. Generate statutory report as per country requirement.
7. Audit management- active participation in internal /external audit.
8. Escalation management.
9. Generating scheduled/ ad hoc reports.
Essential hiring skills
1. Excellent excellent communication skills.
2. Understanding of UK saving and retirement plans.
3. Proficient in MS office, preferably excel.
4. Project management.
5. Quality management.
6. Result driven.
7. Foster teamwork.
8. Giving feedback.
Trainable Skills
1. Neutral voice and accent call management.
2. UK saving and Retirement industry skills.
3. Process Knowledge
