Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. Thierry Delaporte is serving as CEO and managing director of Wipro since July 2020.
Wipro Walk In For Freshers & Experience
- Role:Associate-Back Office-Non Voice
- Job Location: Gurugram
- No. of Openings: 10
- Qualification :BA/B.Com/B.Sc (non-technical), BBA/ BCA/ MA, M.Com, part time MBA. (B.Tech/M.Tech/Full Time MBA-are not eligible)
- Experience: 00-02+years
- Salary:2-2.75 Lacs P.A.
Time and Venue:
12th April , 11.30 AM – 2.00 PM
Building 2, Candor Tech Space, IT/ITES,SEZ, Tikri, Sector-48, Gurgaon – 122001
Contact – Yatharth Srivastava
Job description:
Walk-in Drive invitation for Associate-Back Office-Non Voice(US HR Operation) on 12-Apr-24 | Work Location : Gurgaon
Requirement
Associate (Process: US HR operations)-Night Shift (Both Side Transport)
Basic knowledge of MS office & Excel
Good Communication skills
Summary
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
- Follow standard processes and procedures to resolve all client queries.
- Resolve client queries as per the SLAs defined in the contract.
- Maintain logs and records of all customer queries as per the standard procedures and guidelines.
