Wipro is conducting a walk-in drive for Service Desk Specialist / Service Desk Analyst (Technical Support) roles in Hyderabad. This opportunity is ideal for fresh graduates and candidates with up to 1 year of experience who are looking to start or grow their career in IT support with a global technology leader.
Job Introduction
Wipro is inviting enthusiastic and customer-focused professionals to join its Service Desk team. In this role, you will be the first point of contact for end users, providing technical assistance through calls, chats, and emails. You’ll work in a fast-paced IT support environment, gaining hands-on experience in troubleshooting applications, systems, and network-related issues while building a strong foundation in IT service management.
Walk-In Interview Details
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Date: 5th February 2026
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Time: 9:30 AM – 10:30 AM
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Venue:
Gopanpalli – Gate 3
Survey No. 124 & Part of 132, P SEZ,
Gopan Pally, Osman Nagar,
Hyderabad, Telangana – 500046 -
Contact Person: Shashavali
Important: Only the first 100 candidates will be allowed inside. Please arrive early.
Job Details
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Role: Service Desk Analyst / Service Desk Specialist (Technical Support)
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Experience: 0 – 1 year only
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Location: Hyderabad
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Work Mode: Work From Office (5 days/week – mandatory)
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Support Channels: Calls / Chats / Emails (no choice of modality)
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Shift: Rotational shifts, including night shifts
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Office Hours: 9.5 hours per day
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Transport: One-way cab facility (7:00 PM – 7:00 AM | within 30 km radius)
Key Responsibilities
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Provide first-level technical support to end users via call, chat, and email
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Troubleshoot application, system administration, and network issues
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Log, track, and update incidents accurately in the ticketing tool
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Prioritize and resolve IT incidents within defined SLAs
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Identify critical issues and escalate to higher support teams when required
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Ensure timely resolution of helpdesk requests with quality documentation
Preferred Candidate Profile
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Any Graduate (Freshers or up to 1 year experience)
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Background in Service Desk / Customer Support is a plus
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Excellent verbal and written communication skills
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Basic understanding of IT troubleshooting concepts
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Must carry all educational documents (Provisional Certificate + Marks Memos)
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Immediate joiners preferred
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Comfortable commuting to the office location
Documents to Carry
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Updated Resume
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One Government ID Proof (Original)
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Do Not Carry: Personal laptops
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Not Eligible: Candidates who are currently pursuing studies
Role Classification
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Industry: IT Services & Consulting
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Department: Customer Success, Service & Operations
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Employment Type: Full Time, Permanent
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Role Category: Technical Support – Voice / Blended
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Education: UG – Any Graduate
Why Join Wipro?
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Opportunity to work with a global IT leader
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Strong learning exposure in IT support & service management
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Structured processes and career growth pathways
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Professional work environment with enterprise-level clients
