Vodafone Recruiting Any Graduates for the position Chat Support.This position requires Any Graduates with prior experience. Interested and eligible candidates have to apply with like arranged at bottom of this post. This vacancy available from 8th August 2023 and will expire soon .We are recommended to apply as earliest for early shortlist . Shortlisted candidates have to go through selection process( Test, Interview rounds ) for selection for the position.
Summary of Vacancy- Chat Support
Company Name | Vodafone |
Location | Pune – Hybrid |
Salary Offering | NA |
Hiring Designation | Chat Support |
Experience Required | 02-07+Years |
Qualification | Any Graduates |
No Vacancy | 01 |
Time and Venue : 9th August , 10.30 AM – 2.00 PM,Mantri Tower B, wing no B1&B2, 3rd Floor, Near Four Points Hotel, Lohegaon, Pune – 411014
Job Role or Description
- 1) The candidate would be responsible for handling chat Sales for UK consumer or Enterprise customers.
- 2) They would be required to perform chat tasks to mitigate areas of customer dissatisfaction, process failure and Advisor failure by conducting full investigation.
- 3) Respond and trouble shoot all customer interaction via any channel, and identify appropriate service solutions, Including upsell opportunities in an efficient and timely manner.
- 4) Make a positive impression with the customer through every interaction, contributing to positive NPS line with team and individual goals.
- 5) Take ownership and follow up on issues to achieve first call resolution at all times and SLA targets.
- 6) Identify and communicate areas for improved efficiencies for customer service.
- 7) Understand Vodafone’s vision and goals, demonstrate alignment to these in attaining the teams goals and in relationships with other people.
- 8) Should have experience in customer retention, Chat sales,Cross selling and upselling.
- 9) International Chat experience required.
Company Profile VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.
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