WFH & WFO : Vodafone Walk In Interview From 24th July – 25th July 2023

Vodafone Recruiting Any Graduates for the position Customer Service Advisor – Technical Voice Process.This position requires Any Graduates with prior experience. Interested and eligible candidates have to apply with like arranged at bottom of this post. This vacancy available from 19th July 2023  and will expire soon .We are recommended to apply as earliest for early shortlist . Shortlisted candidates have to go through selection process( Test, Interview rounds ) for selection for the position.

Summary of Vacancy- Customer Service Advisor – Technical Voice Process

Job Role or Description

• The candidate would be responsible for handling Voice queries for UK consumer & Enterprise . customers.
• They would be required to perform Voice tasks to mitigate areas of customer dissatisfaction, process failure and Advisor failure by conducting full investigation.
• Respond and trouble shoot all customer interaction via any channel, and identify appropriate service solutions, Including upsell opportunities in an efficient and timely manner.
• Make a positive impression with the customer through every interaction, contributing to positive NPS line with team and individual goals.
• Take ownership and follow up on issues to achieve first call resolution at all times and SLA targets.
• Identify and communicate areas for improved efficiencies for customer service.
• Understand Vodafone’s vision and goals, demonstrate alignment to these in attaining the teams goals and in relationships with other people.
• Trouble shooting experience required in Mobile device,Routers,Internet.
• Immediate joiners preferred.
• International BPO experienced candidates required.

Company Profile VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

Apply here For detailed information