Tech Mahindra Work From Home Job Opportunity For Freshers And Experienced

Tech Mahindra hiring Any Graduate with 0 – 4 years experience for Technical Support – Voice / Blended position at Noida/ Hyderabad (20 Openings).Tech Mahindra is an Indian multinational information technology services and consulting company. Part of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai. 

Job Description:Working within one of the organizations campaigns the successful candidate will be responsible for providing comprehensive Voice and Email support to its Customers. This will range from offering end user support to co-ordination with vendor, client problem management team & other teams whilst delivering a high level of customer service and quality of service.
Key Responsibilities
Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.
Follow-up/ update ticket for every call to ensure timely closure.
Call ownership, drive to resolution and communication with customer.
Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers.
Proactive monitoring & Perform documented Escalation process.
Troubleshooting on Application Support (Off Shelf or Customized)
Troubleshooting on Printers & MFDs
Troubleshooting on VPN software and Collaboration tools
Troubleshooting on Password Reset tools and Remote Control tools
Troubleshooting of MS Windows & Office, Desktops, Laptops, iPAD Peripherals and Networking
Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony)
Interaction with internal and external stakeholders
Experience Desirable
1 year or more experience in similar role.
Experience on Desktop support, application support
Exposure on ITSM ticketing tools
Working knowledge of ITIL framework.
Interview rounds:
1. HR Screening Round
2. Basic Communication round
3. OPS Round (Technical )
Kindly share your resume along with your aadhar card and selfie/passport size photograph before contacting the below number
HR -ARCHIL RATHORE
Phone number/Whatsapp- 8115242149
Mail :- AR00824296@TECHMAHINDRA.COM