Tech Mahindra Walk In On 31st Aug-06th Sep For Freshers & Experience

Tech Mahindra Recruiting Any Graduate/Undergraduate for the position Technical Support Associate .This position requires Any Graduate/Undergraduate with prior experience. Interested and eligible candidates have to apply with like arranged at bottom of this post. This vacancy available from 31st August 2022  and will expire soon .We are recommended to apply as earliest for early shortlist . Shortlisted candidates have to go through selection process( Test, Interview rounds ) for selection for the position.

Summary of Vacancy- Technical Support Associate

Time and Venue 31 August – 6th September , 9.30 AM – 5.30 PM Sector-60 Noida Contact – Archil Rathore,If interested Call/WhatsApp :- 9140142149 – Archil Rathore (HR) Mail ID:- AR00824296@TECHMAHINDRA.COM

Job Role or Description

• Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.
• Follow-up/ update ticket for every call to ensure timely closure.
• Call ownership, drive to resolution and communication with customer.
• Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
• Proactive monitoring & Perform documented Escalation process.
• Troubleshooting on Application Support
• Troubleshooting on Printers & MFDs
• Troubleshooting on VPN software and Collaboration tools
• Troubleshooting on Password Reset tools and Remote Control tools
• Troubleshooting of MS Windows & Office, Desktops, Laptops, iPad Peripherals and Networking
• Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony)

Company Profile  Tech Mahindra is an Indian multinational information technology services and consulting company. Part of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai

Apply here For detailed information