Tech Mahindra hiring Any Graduate with 00-04 years of experience for Technical Support – Voice / Blended position at Hyderabad.Tech Mahindra offers innovative and customer-centric digital experiences, enabling enterprises, associates and the society to Rise. We are a USD 6 billion organization with 163,000+ professionals across 90 countries helping 1279 global customers, including Fortune 500 companies.
Responsibilities
Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.
Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security.
Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team.
First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.)
Exposure to retail industry devices such as Point-of-Sale devices, Zebra devices, switches, routers, printers, other store equipment devices is preferred.
Qualifications
Experience Min. 6 Month to 1 Year (Mandatory) and 1 to 5 Years (Preferred)
Good to have – Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows and Office365
Good to have ITIL Knowledge
Graduate from an accredited institution or Under-graduate with relevant technical experience
Previous customer/technical support or technology experience
Immediate joiners are preferred
