Tata Consultancy Services(TCS) Mega Walk-In Drive on 23rd March 2025

Mega Walk-In Drive at TCS Gurugram for B2B Collections Agent (Voice) – 23rd March 2025 (Sunday)

Looking to grow your career with a leading global company? TCS is conducting a Mega Walk-In Drive for the position of B2B Collections Agent (Voice) on 23rd March 2025 (Sunday) at TCS Gurugram. This is an excellent opportunity to work with one of the biggest names in the industry and build a rewarding career in finance and customer service.

Walk-in Drive Details

📅 Date: 23rd March 2025 (Sunday)
🕘 Time: 10.00 AM – 12.30 PM
📍 Location: TCS GG7 – Delhi Gurgaon Expressway, Skyview Corporate Park, Sector 74a, Gurgaon – 122001

Job Description:

• Excellent Verbal and Written Communications skills to handle NA region customers.
• Accounts Receivables Management
• Required to take complete ownership of assigned accounts and manage complete relationships as well for collections and customer invoices issues.
• Calling for payment on overdue invoices for buckets in scope
• Doing maintenance on the account
• Handling accounts / payment queries from accounts payable team
• Interaction with other teams – billing, originations etc.
• Payment application
• Handling disputes and resolution
• Invoice reconciliation – Pre bills, Credit rebills, Invoice splitting, PO change, Adjustments as per scope.
• Basic Excel based reporting and analysis on assigned inventory.
• Daily task list wrt regular TCS activities
• Good negotiation skills
• Orientation and ability to handle customer’s questions with regards to accounts
• Good domain or product knowledge
• Graduate with an exposure to B-2-B Collections environment
• Good Follow up skills with customer for all collections activities
• Handle customer questions & / or objections
• Language skill English NA Region.
• Strong analytical and Excel skills, including v-lookups and pivot tables
• Good Email writing Skills

Must Have Skills:

• Minimum 1 year in B2B Collections or Accounts Receivable or Order to Cash
• Excellent English communications skills (written & verbal), Problem Solving, Customer Service Skills, Objection Handling & Negotiation skills

Good To Have Skills:

• Industry Knowledge, Technical Skills (CRM systems, Collection ERPs, Tolls etc.), Teamwork

Mandatory Requirements (How to generate your EP ID):

EP ID is mandatory for eligibility of the interview. Follow the below steps to register and mention the EP ID on your resume.

• Step 1: Visit https://ibegin.tcs.com/iBegin/
• Step 2: Click to login.
• Step 3: Click New user (Register with us).
• Step 4: Select “BPO” in areas of interest and complete the registration (Fill the details).
• Step 5: Once completed, your EP ID would be generated which starts from EP2024CNXXXX.
• Step 6: You will receive the EP ID on your personal e-mail ID.

🔥 Don’t miss this opportunity to work with TCS and accelerate your career!