Tata Consultancy Services (TCS) Walk-in Drive for Any Graduate on 15th Feb 2025

🚀 Walk-in Alert! TCS Bangalore Hiring for HR Helpdesk Agent | 15th Feb 2025

📢 Exciting Career Opportunity at TCS!

Are you looking to build your career in HR Operations and Employee Support? TCS Bangalore is conducting a Walk-in Drive on 15th February 2025 for the role of HR Helpdesk Agent. If you have strong communication skills and a passion for HR, this is your chance to join a leading IT services company!

🔹 Walk-in Drive Details:

✅ Company: Tata Consultancy Services (TCS)
✅ Role: HR Helpdesk Agent
✅ Date: 15th February 2025
✅ Location: TCS, Think Campus, Electronics City – Phase 2, Bengaluru-560100
✅ Mode: Walk-in Interview

Position Overview:

The Tier 1 HR Helpdesk Agent is responsible for managing Tier 1 HR related queries (primarily calls) from the client employees, line managers, vendors and other 3rd parties basis the procedures defined, instructions provided and the knowledge base available. These queries relate to HR Policies, Employee Data Management, Payroll, Benefits, Learning and Development, T&A and other HR related topics. These queries should be managed in the specified time and with mandated level of accuracy with focus on first time closure.

This role requires mandatory periodic rotational shifts on 24/7 basis 5 days Work from office is mandatory requirement of the role.

Core Role Responsibilities:

– Handle Tier HR helpdesk queries in line with the set procedures and knowledge base. Provide HR Helpdesk support to the Employees, Line Managers, Vendors and 3rd parties

– Ensure call details are logged in the ticketing tool with proper notes

– Ensure data privacy processes is followed with upmost focus

– Maintains and improves quality results by adhering to standards and guidelines

Knowledge & Experience:

– International voice process experience – Mandatory

– US voice process experience – Preferred

– Expreince in International HR Helpdesk – Preferred

– Good understanding of various HR Systems/ applications and case management tools like ServiceNow, Remedy (preferred)

– Understanding of Service level agreements

– Understanding of the Telephony tools e.g. Avaya

Formal Education & Certification:

– Graduate in any discipline

– Basic computer knowledge required (MS- Office Applications)

– Proven ability to adapt to new tools by applying logical approach

– Work experience as per the job grade.

– Typing speed of 30 wpm with 100% accuracy

Behavioral Attributes:

– Excellent written and verbal communication skills

– Excellent probing, problem-solving and decision making skills.

– Logical and efficient, with keen attention to detail.

– Strong customer service orientation.

– Effective Troubleshooting skills.

– Learning agility Aptitude to venture in to unknown territories.

– Good researching skills

Education Criteria:

• Minimum 15 years of regular, full-time education (10 + 2 + 3)

Mandatory Documents to carry: Hard Copy of Resume, One Copy Passport Size Photo, Original and photocopy of Govt. ID proof

Mandatory Requirements (How to generate your EPCN)

EPCN number is mandatory for eligibility of the interview. Follow the below steps to register and mention the EPCN number on your resume

• Step 1: Visit https://ibegin.tcs.com/iBegin/
• Step 2: Click to login
• Step 3: Click New user (Register with us)
• Step 4: Select “BPO” in areas of interest and complete the registration. (Fill the details)
• Step 5: Once completed, your TCS no. would be generated which starts from EP2025XXXX.
• Step 6: You will receive the EP number on your personal e-mail ID.